Alexandra "Ali" Kelly

• Developed and maintained positive working relationships with staff, customers, and vendors.
• Handled Cash drawers and deposit's while General Manager was gone or unable.
• Assisted in resolving escalated customer service issues in a timely manner.
• Investigated customer complaints regarding food/beverage quality or availability promptly.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Responded quickly and effectively to emergency situations as they arose.
• Inspected work areas regularly for cleanliness and organization standards.
• Helped employees accomplish tasks during peak periods.

• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
• Facilitated social interactions between participants and their peers in the community.
• Accompanied individuals on outings to promote independence and integration into the community.
• Assisted in planning and implementing recreational activities for participants.

(Took FMLA in 2017 for bedrest/birth of child)