Alexandra (Allie) Shoop
Brooklyn,NY
Summary
Wine professional with expertise in vendor negotiation and inventory management. Proven track record in curating private events and managing VIP clientele. Strong focus on enhancing customer relations and training teams to deliver exceptional service in dynamic environments. Committed to quality and fostering robust partnerships.
Overview
7
7
years of professional experience
Work History
Junior Wine Buyer, Senior Sales Associate, Wholesale backup
The Austin Wine Merchant
Austin, USA
03.2024 - 06.2026
- Acted as primary purchaser of natural, biodynamic, and organic wines.
- Cultivated vendor relationships to negotiate advantageous supply agreements.
- Oversaw special orders of both wine and spirits for clients
- Collaborated with VIP clients and effectively oversaw allocation allotments.
- Coordinated wholesale sales with restaurants, ensuring compliance with TABC regulations.
- Conducted inventory assessments to maintain optimal stock levels.
- Ensured high customer service standards while resolving issues to uphold quality.
- Coached and mentored team members, elevating overall job performance.
Assistant Manager
Bottle Apostle
London
11.2022 - 02.2024
- Managed inventory levels and streamlined stock replenishment processes.
- Supported daily operations of wine retail, contributing to improved customer experience.
- Coordinated events and tastings to promote diverse wine varietals and regions.
Assistant Manager (FOH)
Mamma Mia! The Party
London
11.2021 - 09.2022
- Managed daily operations and coordinated staff during shows to ensure smooth execution.
- Trained and mentored new team members on service standards and procedures.
- Addressed customer service inquiries and resolved complaints to enhance guest experience.
- Fostered customer satisfaction through effective problem solving and friendly service.
- Organized staff schedules, attendance records, timekeeping, and payroll information efficiently.
- Executed opening, closing, and shift change functions to maintain operational standards.
- Diffused tensions in stressful situations by remaining calm and composed.
Server/ Bartender
Hole in the Wall
NYC, USA
04.2019 - 03.2020
- Crafted cocktails and served beverages to enhance overall customer enjoyment and satisfaction.
- Served high volume of daily customers while maintaining exceptional service quality.
- Delivered friendly, efficient service to customers in fast-paced environment.
- Guided guests in menu selections, ensuring informed choices regarding ingredients and allergies.
- Managed customer orders and special requests with meticulous attention to detail.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Educated new servers on restaurant procedures and customer service standards, fostering a consistent guest experience.
- Trained new bartenders on drink preparation and service protocols.
Education
Level 2 with Distinction -
Wine & Spirits Education Trust
London05-2022
Master of Arts - Classical Acting
London Academy of Music And Dramatic Art
London, UK09-2021
Meisner Training -
William Esper Studio
New York City, New York06-2020
Associates - Film and Television
The New York Conservatory for Dramatic Arts
New York City, New York05-2018
Skills
- Wine tasting expertise
- Product knowledge and expertise
- Sales strategy development
- Vendor negotiation skills
- Event coordination and management
- Inventory management
- Customer relations and engagement
- Staff training and development
- Team leadership and collaboration
- Analytical thinking and problem-solving
- Attention to detail
- Conflict resolution strategies
Timeline
Junior Wine Buyer, Senior Sales Associate, Wholesale backup
The Austin Wine Merchant
03.2024 - 06.2026
Assistant Manager
Bottle Apostle
11.2022 - 02.2024
Assistant Manager (FOH)
Mamma Mia! The Party
11.2021 - 09.2022
Server/ Bartender
Hole in the Wall
04.2019 - 03.2020
Level 2 with Distinction -
Wine & Spirits Education Trust
Master of Arts - Classical Acting
London Academy of Music And Dramatic Art
Meisner Training -
William Esper Studio
Associates - Film and Television
The New York Conservatory for Dramatic Arts