Alexandra C. Pounders
Greater Saint Louis Area,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company and client success. 12 years of nursing experience and 3 years of life science experience in the biotech space.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Natera
02.2024 - Current
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, health systems, and physician networks ensuring timely resolution of issues and effective communication.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Exceeded expectations set for key business metrics including customer satisfaction scores, missing information rate, average selling price, and customer retention
CLINICAL OPERATIONS COORDINATOR
Natera
08.2021 - 02.2024
- Subject matter expert and liaison to general nephrology clinics and transplant centers for Prospera cf-DNA and Renasight genetics product portfolios
- Cross functional expert across lab operations, clinical operations, and reimbursement
- Responsible for providing concierge level support, education, training, and logistical expertise to customers
- Assisted clinical research teams with consumer enrollment and monitoring of subjects in active/ongoing clinical trials and IITs
- Speaker for webinars and other educational engagements
- Developed and delivered clinical content and training programs for transplant coordinators and patients.
- New hire nurse coordinator trainer
POST KIDNEY PANCREAS TRANSPLANT COORDINATOR
UCHealth University Of Colorado Hospital
07.2019 - 08.2021
- Responsibilities included care coordination for approximately 500 post kidney transplant patients; working with interdisciplinary team members; collaborating with community nephrologists; ordering and interpreting diagnostic procedures and studies; medication refills; patient assessment; triage; facilitating admissions and discharges; rounding with inpatient surgical team; patient educator.
- Mentor/preceptor to staff members
- Development of workflow and quality improvement projects
PRE-KIDNEYTRANSPLANT COORDINATOR
Mount Sinai
07.2017 - 07.2019
- Responsibilities included coordinating multidisciplinary screening of patients undergoing kidney transplant evaluation, making recommendations regarding waitlist placement, and waitlist management
- Served in on-call capacity setting up transplants, admission work up of potential recipients, and triaging post-operative emergencies
- Mentor and preceptor to new staff members
ENDOSCOPY AND BRONCHOSCOPY UNIT REGISTERED NURSE
New York Presbyterian Weill Cornell Medical Center
10.2016 - 07.2017
- Job responsibilities included preoperative assessment, venipuncture, circulating and technical nursing, conscious sedation, and recovery.
- Procedures performed included EGDs, colonoscopies, ERCPs, endoscopic ultrasounds, bronchoscopies, and other interventional GI services in a combined ambulatory and inpatient setting
SURGICAL INTENSIVE CARE UNIT REGISTERED NURSE
University Of Alabama At Birmingham Hospital
12.2014 - 09.2016
- Assessed and managed various treatments for numerous patient diagnoses including post-operative and otherwise critically-ill otolaryngological, thoracic, orthopedic spine, peripheral vascular, gastrointestinal, gynecological, and abdominal transplantation (liver, kidney, pancreas) patient populations in a 20 bed high-acuity surgical intensive care unit.
- Oversaw patients with mechanical ventilation, vasoactive drips and medications, continuous renal replacement therapy, invasive monitoring, and blood product administration.
NEUROSURGICAL/STROKE STEPDOWN REGISTERED NURSE
University Of Alabama At Birmingham Hospital
07.2013 - 12.2014
- Staff nurse, preceptor, and relief charge
- Participated in interdisciplinary collaboration to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated patients and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
ICU/PROGRESSIVE CARE STEP DOWN UNIT RN
Brookwood Medical Center
07.2012 - 07.2013
- Staff nurse in a private hospital with a 1:2-5 ratio of largely post-operative jaw and vascular surgeries with common use of titrated cardiac and insulin drips
Education
Bachelors of Science - Nursing
University of Alabama At Huntsville
Huntsville, AL05.2012
Skills
- Self Starter
- Attention to Detail
- Persuasive Communicator
- Process and Quality Improvement
- Project Management
- Operations Management
- Strong Clinical Expertise
- Onboarding and Orientation
Accomplishments
- UCHealth Kidney Representative to Organ Transplant Council 2019-2021
Certification
- Registered Nurse – Alabama Compact State License
- Basic Life Support for Health Providers
- Federal Emergency Management Agency (FEMA) Certification
Affiliations
- International Transplant Nurses Society
- Colorado Transplant Nurses Society
Timeline
Senior Customer Success Manager
Natera
02.2024 - Current
CLINICAL OPERATIONS COORDINATOR
Natera
08.2021 - 02.2024
POST KIDNEY PANCREAS TRANSPLANT COORDINATOR
UCHealth University Of Colorado Hospital
07.2019 - 08.2021
PRE-KIDNEYTRANSPLANT COORDINATOR
Mount Sinai
07.2017 - 07.2019
ENDOSCOPY AND BRONCHOSCOPY UNIT REGISTERED NURSE
New York Presbyterian Weill Cornell Medical Center
10.2016 - 07.2017
SURGICAL INTENSIVE CARE UNIT REGISTERED NURSE
University Of Alabama At Birmingham Hospital
12.2014 - 09.2016
NEUROSURGICAL/STROKE STEPDOWN REGISTERED NURSE
University Of Alabama At Birmingham Hospital
07.2013 - 12.2014
ICU/PROGRESSIVE CARE STEP DOWN UNIT RN
Brookwood Medical Center
07.2012 - 07.2013
Bachelors of Science - Nursing
University of Alabama At Huntsville
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