Lindsey Karanovich
Summary
Results-driven healthcare leader offering 12 years clinical, administrative, and patient care experience. Proven problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company and client success. Strong organizational, project and time management skills with ability to work well under pressure and meet deadlines.
Overview
12
12
years of professional experience
Work History
SENIOR CUSTOMER SUCCESS MANAGER
Natera
02.2024 - Current
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement
- Served as the primary point-of-contact for strategic clients, health systems, and physician networks ensuring timely resolution of issues and effective communication
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts
- Exceeded expectations set for key business metrics including customer satisfaction scores, missing information rate, average selling price, and customer retention
- Educator and speaker for new hires for both clinical nurse coordinators and organ health specialists
Clinical Nurse Coordinator
Natera
06.2021 - 02.2024
- Subject matter expert and liaison to general nephrology clinics and transplant centers for Prospera cf-DNA and Renasight genetics product portfolios
- Cross functional expert across lab operations, clinical operations, and reimbursement
- Collaborated and supported inside and field sales teams
- Responsible for providing concierge level support, education, training, and logistical expertise to customers
- Assisted clinic research teams with consumer enrollment and monitoring of subjects in active/ongoing clinical trials and IITs
- Speaker for webinars and other educational engagements
- Developed and delivered clinical content and training programs for transplant coordinators and patients
- New hire nurse coordinator trainer
Gastrointestinal Procedural Unit Registered Nurse
Beth Israel Deaconess Medical Center
08.2018 - 01.2021
- Assist with outpatient Endoscopy, Colonoscopy and Advanced GI procedures
- Administer conscious sedation for endoscopy and colonoscopy procedures
- Admit and recover patients given conscious sedation and moderate sedation via Anesthesia
- Communicated and worked one on one with GI physicians and Anesthesiologists in procedures
Neuro Intensive Care Unit Registered Nurse
Beth Israel Deaconess Medical Center
08.2016 - 06.2018
- Provide direct bedside care in the critical care area for Neurological patients
- Charge nurse and resource to fellow nurses
- Preceptor to new nurses
Sexual Assault Nurse Examiner
St. Vincent Hospital
03.2015 - 08.2016
- Certified nurse for the victims of sexual, physical, elder abuse in both the adult and pediatric population
- Collaborated with law enforcement and district attorneys, to improve services for sexual assault victims.
- Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
- Testified in court when necessary for exams performed
Clinical Supervisor Trauma/Neuro Intensive Care
St. Vincent Hospital
08.2013 - 07.2016
- One of four Clinical Supervisors for the Trauma Neuro ICU directly assisting the manager
- Education specialist by assisting with onboarding new nurses, designing curriculum for new nurses and helping to see the orientation process through
- Performed yearly employee performance reviews for 60 staff members
- Provided disciplinary action for staff members, if necessary
- Communicated directly with Physicians regarding patient throughput and plan of care
- Daily rounding on patients and family members for immediate feedback and service recovery
- Permanent charge nurse for 24 bed high acuity unit with Trauma, Neuro and Surgical patients
Surgical Progressive Care Unit
Indiana University Health
05.2012 - 08.2013
- Provides direct bedside care in a critical care area for a diverse patient population
- Charge nurse and Preceptor of new nurses on the unit
- Co-Chair of the Professional Practice Committee; voted by colleagues to represent the unit on professional practice changes hospital wide
- Member of the University Hospital Nursing Research Committee
Education
Bachelor of Science - Nursing
Marian University
Indianapolis, IN05.2012
Bachelor of Arts - Sociology
Marian University
Indianapolis05.2008
Skills
- Self starter
- Project Management
- Operations Management
- Difficult/constructive conversations
- Onboarding and education
- Process and Quality Improvement
- Staff supervision
- Critical Thinking
- Multidisciplinary Team Collaboration
- Customer Satisfaction
Timeline
SENIOR CUSTOMER SUCCESS MANAGER
Natera
02.2024 - Current
Clinical Nurse Coordinator
Natera
06.2021 - 02.2024
Gastrointestinal Procedural Unit Registered Nurse
Beth Israel Deaconess Medical Center
08.2018 - 01.2021
Neuro Intensive Care Unit Registered Nurse
Beth Israel Deaconess Medical Center
08.2016 - 06.2018
Sexual Assault Nurse Examiner
St. Vincent Hospital
03.2015 - 08.2016
Clinical Supervisor Trauma/Neuro Intensive Care
St. Vincent Hospital
08.2013 - 07.2016
Surgical Progressive Care Unit
Indiana University Health
05.2012 - 08.2013
Bachelor of Science - Nursing
Marian University
Bachelor of Arts - Sociology
Marian University
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