Disability population, LGBTQ population, trauma, neurodivergence, BIPOC
Alexandra (Devon) Pizano
Rancho Cucamonga,CA
Summary
As a dedicated Crisis Counselor Volunteer at Crisis Text Line, I leveraged my expertise in trauma-informed care and emotional intelligence to enhance community resilience and well-being. Demonstrating professionalism, I collaborated with mental health professionals, significantly improving crisis support access and advocacy for mental health services.
Overview
11
11
years of professional experience
Work History
Crisis Counselor Volunteer
Crisis Text Line
05.2014 - Current
- Improved community resilience by facilitating group discussions on coping strategies and self-care techniques.
- Increased access to crisis support services by assisting with coverage during high-demand hours or emergency situations as needed.
- Collaborated with mental health professionals to better understand client needs, sharing insights, and information to provide more effective support.
- Demonstrated adaptability in handling diverse crisis scenarios, utilizing a range of techniques to address the unique challenges presented by each situation.
- Enhanced client well-being by providing empathetic and supportive counseling during crisis situations.
- Advocated for the importance of mental health services within the broader community, emphasizing their impact on overall wellbeing and quality of life.
Education
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA05-2027
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA05-2024
Skills
- Mental health awareness
- Grief counseling
- Youth support
- Crisis documentation
- Trauma-informed care
- Problem-solving abilities
- Counseling techniques
- Professionalism
Interests
Timeline
Crisis Counselor Volunteer
Crisis Text Line
05.2014 - Current
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Associate of Arts - Psychology
Chaffey College
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