Summary
Overview
Work History
Education
Skills
Timeline
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ALEXANDRA FENINA SUAREZ

San Jose,CA

Summary

Driven and dependable professional with 5+ years of experience in administrative support, customer service, and leadership roles. Proven ability to manage high-pressure environments, coordinate complex scheduling and tasks, and deliver executive-level support. Graduated Summa Cum Laude with a 4.0 GPA from San José State University, demonstrating strong commitment and excellence. Skilled in calendar management, travel coordination, document preparation, and cross-functional collaboration with teams such as HR and IT. Known for being highly organized, adaptable, and a proactive problem solver, with excellent interpersonal and communication skills. Passionate about supporting mission-driven organizations and contributing to strategic team success.

Overview

5
5
years of professional experience

Work History

Library Associate / Frontline Customer Experience

East San Jose Carnegie Library
09.2022 - Current
  • Delivered high-quality customer service to 100+ patrons weekly, addressing inquiries and resolving issues efficiently.
  • Maintained and organized resources in accordance with cataloging standards, ensuring accessibility and accuracy.
  • Trained new staff in system navigation and communication best practices, enhancing cross-functional collaboration.
  • Supported operational workflows by improving digital cataloging systems and document preparation processes.
  • Partnered with team members on workflow improvements and handled administrative support tasks independently.

Teaching Assistant & Communications Coach (Internship)

San José State University
08.2024 - 12.2024
  • Provided strategic support to students through 1:1 coaching and personalized learning plans to improve outcomes.
  • Conducted needs assessments and developed project plans to address academic challenges and communication barriers.
  • Collaborated with faculty to align instruction with departmental goals, supporting planning and execution of workshops.
  • Created instructional content and presentation materials, supporting team objectives and performance tracking.

Customer Experience & Shift Lead

Tastea
01.2022 - 08.2022
  • Oversaw daily store operations, including schedule coordination and training new staff for improved service delivery.
  • Delivered exceptional customer and client service in a high-paced environment, managing 100+ orders per shift.
  • Proactively addressed and resolved customer concerns, supporting positive brand representation and repeat business.
  • Contributed to a collaborative team culture, supporting event planning and execution of operational priorities.

Teacher’s Assistant (Customer-Focused Learning)

Bytes & Notes Music School
01.2020 - 01.2021
  • Supported instructors with classroom management and lesson preparation, enhancing instructional delivery.
  • Assisted in strategic curriculum planning, tracking progress through detailed reporting and documentation.
  • Designed and distributed student feedback surveys to increase engagement and instructional alignment.
  • Helped coordinate small performances and events, supporting event planning and logistics execution.

Education

Bachelor of Arts - Business Administration

San Jose State University
San Jose, CA
04-2026

Bachelor of Arts - Communication Studies

San José State University
12.2024

Skills

  • Organizational support skills
  • Calendar & Travel Management (Domestic/International)
  • Document & Presentation Preparation
  • Meeting Preparation, Note-Taking & Follow-Up Tracking
  • Strategic Planning & Project Coordination
  • Cross-Functional Collaboration (IT, HR, Workplace Teams)
  • Interpersonal & Verbal/Written Communication Skills
  • Proactive Problem-Solving & Independent Decision-Making
  • High-Level Confidentiality & Professionalism
  • Positive Attitude & Team-Oriented Mindset
  • Task Prioritization & Multitasking in Fast-Paced Environments

Timeline

Teaching Assistant & Communications Coach (Internship)

San José State University
08.2024 - 12.2024

Library Associate / Frontline Customer Experience

East San Jose Carnegie Library
09.2022 - Current

Customer Experience & Shift Lead

Tastea
01.2022 - 08.2022

Teacher’s Assistant (Customer-Focused Learning)

Bytes & Notes Music School
01.2020 - 01.2021

Bachelor of Arts - Business Administration

San Jose State University

Bachelor of Arts - Communication Studies

San José State University
ALEXANDRA FENINA SUAREZ