ALEXANDRA L. HOEFNER
Chaparral,Nm
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Costumer Service Agent
Accenture
12.2023 - Current
- Answer phone calls for NM human service department
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Bilingual Customer Service Representative
Alorica
12.2022 - 02.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Responded to customer calls and emails to answer questions about products and services.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met customer call guidelines for service levels, handle time and productivity.
Associate
Amazon
11.2021 - 05.2022
- Organized inventory in the proper bin.
- Located inventory that got placed in odd location and made sure to get it to the correct department.
- Trained other associates on using softwear to locate inventory that got placed in odd locations.
First Grade Teacher's Assistant
GRADE, CLIFTY CREEK ELEMENTARY
08.2019 - 05.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
Lead Infant Teacher
Kidz 1st Daycare And Ministry
08.2017 - 10.2018
- Utilized technology to develop instructional materials and activities for children.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
Guest Service Associate
New Mexico State University
06.2013 - 05.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed guests on arrival, displaying professional and friendly approach.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ05.2024
High School Diploma -
Chaparral High School
Chaparral, NM05.2012
Skills
- Apple IOS
- Strong Telephone Etiquette
- Spanish Interpreting
- Microsoft Office
- Client Resolution
- Understanding Customer Needs
- Works Well with Others
- Legal Requirements
- Conversant in Spanish
- Classroom Management
Additional Information
- Professional communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Costumer Service Agent
Accenture
12.2023 - Current
Bilingual Customer Service Representative
Alorica
12.2022 - 02.2023
Associate
Amazon
11.2021 - 05.2022
First Grade Teacher's Assistant
GRADE, CLIFTY CREEK ELEMENTARY
08.2019 - 05.2020
Lead Infant Teacher
Kidz 1st Daycare And Ministry
08.2017 - 10.2018
Guest Service Associate
New Mexico State University
06.2013 - 05.2015
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
High School Diploma -
Chaparral High School