Alexandra Manno
New York,NY
Summary
I am a 29 year old dedicated professional with over 10+ years working in several types of customer service. I possess strong organizational and communication skills, and a proven ability to manage high-volume requests. I thrive in an environment where I can be in a supportive role to create an efficient work flow. I am eager to continue to learn and grow as a professional, and enjoy a healthy challenge.
Overview
9
9
years of professional experience
Work History
Bartender and Hostess
Kyma Roslyn
2024.07 - Current
- Engaged with customers to provide personalized service, a welcoming atmosphere, and foster repeat business.
- Implemented effective time management skills to handle high-volume customer requests efficiently.
- Created and served a diverse range of cocktails and beverages efficiently with a smile.
- Handled the bank and receipts at the closing of each shift.
- Answered phone calls, handled reservations for days of 400+ capacity, offered information to guests regarding private parties.
- Greeted guests with warmth as the first employee they are met with when entering the establishment.
Bartender
Lilly's of Long Beach
2023.05 - 2026.03
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Reservationist and Event Coordinator
SH Hotels and Resorts
2018.11 - 2021.10
- Managed reservation systems for the hotels two restaurants to optimize booking accuracy and enhance guest experiences.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Assisted the event coordinator in handling the events calendar.
- Relayed pricing, menu, and venue information for inquiries regarding events of all sizes to potential guests.
Legal Assistant
Scheurer Law Firm
2017.10 - 2019.11
- Managed case files, ensuring compliance with legal protocols and deadlines.
- Drafted and reviewed legal documents, maintaining accuracy and clarity in all communications.
- Coordinated client meetings, enhancing communication between clients and legal teams.
- Implemented filing systems to streamline document retrieval processes across the firm.
- Oversaw scheduling of court dates and attorney appointments to optimize workflow efficiency.
Education
Associate of Science - Liberal Arts And Sciences
Nassau Community College
Garden City, NY2026-05
High School Diploma -
The Wheatley School
Old Westbury, NY2014-06
Skills
- Strong multitasking
- Organization and time management
- Memory retention
- Customer service
- Highly reliable and team oriented
- Clear and effective communication
- All Microsoft systems including Word, Excel, Powerpoint and Outlook
- InDesign,Canva,Adobe, OpenTable, Sevenrooms, and other POS systems
Timeline
Bartender and Hostess
Kyma Roslyn
2024.07 - Current
Bartender
Lilly's of Long Beach
2023.05 - 2026.03
Reservationist and Event Coordinator
SH Hotels and Resorts
2018.11 - 2021.10
Legal Assistant
Scheurer Law Firm
2017.10 - 2019.11
Associate of Science - Liberal Arts And Sciences
Nassau Community College
High School Diploma -
The Wheatley School