Summary
Overview
Work History
Education
Skills
Timeline
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Oakley Zitkovich

Sedro-Woolley

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Bartender/Waitress/Hostess

Bob's Burgers and Brew
06.2017 - Current
  • Crafted signature cocktails and beverages, ensuring quality and consistency.
  • Managed bar inventory, including ordering supplies and tracking usage.
  • Trained junior bartenders on drink preparation and customer service standards.
  • Developed and implemented new drink recipes to enhance menu offerings.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Oversaw bar operations during peak hours, optimizing workflow efficiency.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

No Degree - Radiology Technician

Bellingham Technical College
Bellingham, WA
12-2027

Sedro-Woolley Senior High School
Sedro-Woolley, WA
06-2017

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Patience and tolerance
  • Complex Problem-solving

Timeline

Bartender/Waitress/Hostess

Bob's Burgers and Brew
06.2017 - Current

No Degree - Radiology Technician

Bellingham Technical College

Sedro-Woolley Senior High School

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