Melanie Hernandez
Shelton,CT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
4
4
years of professional experience
Work History
Waitress, Bartender & Hostess
Cibus Dos
02.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Assembler
XAL Corporation
11.2021 - 08.2022
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining clean and organized work area at all times.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Banquet Server
Oronoque Country Club
10.2020 - 03.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled food and beverage orders for up to 100+ guests, delivering prompt and friendly service.
Education
Bachelor of Science - Communications
Southern Connecticut State University
New Haven, CT01.2025
High School Diploma -
Oxford High School
Oxford, CT06.2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Handling Complaints
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress, Bartender & Hostess
Cibus Dos
02.2023 - 04.2024
Assembler
XAL Corporation
11.2021 - 08.2022
Banquet Server
Oronoque Country Club
10.2020 - 03.2021
Bachelor of Science - Communications
Southern Connecticut State University
High School Diploma -
Oxford High School
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