Victoria Rockwell
Clifton Park,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Hostess, Waitress & Bartender
LaFiesta Restaurant
Clifton Park, NY
04.2021 - 08.2023
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Greeted customers and provided them with menus.
- Resolved any customer complaints or issues quickly and professionally.
- Assisted servers in bussing tables when needed during busy periods.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Provided menus to customers and answered questions regarding menu items.
- Maintained a clean and organized dining area.
- Ensured compliance with health and safety regulations at all times.
- Greeted guests warmly upon arrival, seating them promptly.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
Deli Clerk
Lyles Hoagies
Colonie, NY
09.2020 - 03.2021
- Prepared all food orders according to customer specifications.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated cash register accurately and efficiently for customer transactions.
- Assisted customers with selecting products from the deli case or menu board.
- Greeted customers in a friendly and professional manner.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Rotated product on shelves to ensure freshness.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Maintained cleanliness of the deli area and equipment.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
Education
High School Diploma -
Shenendehowa High School
Clifton Park, NY06-2021
Skills
- Server Support
- Event Planning
- Complaint Handling
- Guest Engagement
- Food Running
- Reservations Management
- Phone Etiquette
- Customer Service
- Service prioritization
- Guest Relations
- High-volume dining
- Strong interpersonal skills
- Bilingual fluency in Polish
Languages
Polish
Professional
Timeline
Hostess, Waitress & Bartender
LaFiesta Restaurant
04.2021 - 08.2023
Deli Clerk
Lyles Hoagies
09.2020 - 03.2021
High School Diploma -
Shenendehowa High School
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