Autumn Monty
New Bedford,MA
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Ma Raffas. Proven ability to excel in high-pressure environments while effectively multitasking and resolving guest complaints. Recognized for exceptional communication skills and a commitment to maintaining a welcoming atmosphere, ensuring a memorable dining experience for all guests.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
3
3
years of professional experience
Work History
Hostess/Waitress
Ma Raffas
New Bedford, MA
07.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cleaning Assistant
Home Sweet Home LLC
Fairhaven, MA
06.2022 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Education
Carpentry -
Greater New Bedford Vocational Highschool
New Bedford, MASkills
- Customer service
- Effective multitasking
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest complaint resolution
- Efficient collaboration
- Safe food handling
- Server support
- Attention to detail
- Team player
Timeline
Hostess/Waitress
Ma Raffas
07.2023 - Current
Cleaning Assistant
Home Sweet Home LLC
06.2022 - Current
Carpentry -
Greater New Bedford Vocational Highschool