Hostess/Waitress
Longhorn Steakhouse
Florence, SC
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing guest flow during peak hours.
- Assisted servers with table assignments and special requests to enhance service quality.
- Coordinated with kitchen staff to ensure timely food delivery to tables.
- Handled guest inquiries and resolved concerns promptly to improve dining experience.
- Trained new host staff on procedures and customer service standards for consistency.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.