Sabrina Peake
Louisville,KY
Summary
Motivated Graduate Student completing Masters of Business Administration at Bellarmine University. Managed customer interactions to ensure pleasant experiences while utilizing communication and multitasking skills in high-pressure environments. Built relationships with guests and addressed their needs promptly.
Overview
6
6
years of professional experience
Work History
Hostess, Waitress, Bartender, Assistant Manager
Roosters Restaurant
Louisville, KY
11.2020 - Current
- Delivers exceptional customer service in a high-volume, fast-paced environment.
- Enhanced communication skills through interactions with diverse customer base.
- Maintains composure and professionalism in high-pressure situations.
- Demonstrates effective time management and multitasking abilities.
- Uses memorization and organization skills to manage orders, schedules, and customer preferences.
- Handles cash and payments accurately.
- Created and managed the host schedule to ensure proper shift coverage and efficiency.
- Assisted in resolving guest inquiries and complaints to enhance the overall dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
MBA - Business Administration And Management
Bellarmine University
Louisville, KY05.2028
Bachelor of Arts - Business Administration, Healthcare
Bellarmine University
Louisville, KY05.2026
High School Diploma -
Assumption High School
Louisville, KY05.2022
Skills
- Proficient with point-of-sale systems and common business software (Microsoft Office Suite, Google Workspace)
- Cash Handling
- Customer service
- Time Management
- Multitasking
- Organization
- Memorization
- Problem Solving
- Leadership
- Teamwork
- Customer support
- Phone etiquette
- Patience and empathy
Timeline
Hostess, Waitress, Bartender, Assistant Manager
Roosters Restaurant
11.2020 - Current
Bachelor of Arts - Business Administration, Healthcare
Bellarmine University
MBA - Business Administration And Management
Bellarmine University
High School Diploma -
Assumption High School