Alexandre Abramowicz
Howell,MI
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with management, personnel training and production . Sets example for work ethic, punctuality and quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Panera Bread
Brighton, MI
02.2023 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Mentored newly hired employees on operations and implemented training procedures.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Online Personal Shopper
Walmart
Howell, MI
02.2022 - 02.2023
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
Bachelor of Science - Mechanical Engineering
Eastern Michigan University
Ypsilanti, MI05-2028
Skills
- Work Planning
- Coaching
- Documentation And Reporting
- Mentoring
- Complaint resolution
- Technical Support
- Complex Problem-Solving
- Teamwork and Collaboration
Certification
- ASE-Maintenance and Light Repair
References
References available upon request.
Timeline
Team Leader
Panera Bread
02.2023 - Current
Online Personal Shopper
Walmart
02.2022 - 02.2023
Bachelor of Science - Mechanical Engineering
Eastern Michigan University