Alexandrea Bradley
Fort Lauderdale,FL
Summary
Results-oriented Assistant Store Manager offering 10 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Overview
18
18
years of professional experience
Work History
Member Experience Advisor
Nationsbenefits
Plantation, FL
02.2023 - 10.2024
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
- Conducted thorough member surveys to identify areas for improvement, leading to increased satisfaction levels.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Assistant Store Manager
Walmart
Sunrise, FL
04.2007 - 07.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Approved regular payroll submissions for employees.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Rotated merchandise and displays to feature new products and promotions.
Human Resources Assistant
CBI
Fort Lauderdale, FL
01.2012 - 02.2015
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Prepared monthly termination lists to be added to permanent records.
- Organized new employee orientation schedules for all new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
- Helped employees register for benefits programs using online portals.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Assisted with on-boarding process of 20 new hires in 5 days
Medical Assistant
The Health Testing Center
Oakland Park, FL
09.2006 - 07.2007
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained pre- and post-treatment vital signs and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, including medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked and organized exam rooms and medical equipment.
Education
Certificate - Medical Assisting
Florida Career College
Lauderdale Lakes, FL05.2007
Skills
- Customer Service Management
- Performance Assessment
- Decision Making
- Finance and Accounting Oversight
- Recruitment and Hiring
- Verbal and Written Communication
- Assignment Delegation
- Administrative Management
- Policy Development and Enforcement
- Business Leadership
- Desktops, Laptops and Mobile Devices
- Layout Planning
- Multitasking and Prioritization
- Sales Coaching
Accomplishments
- Supervised team of 200-400 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved apparel inventory mishaps which led to the new process of aisle location and location assigning being used in all fashion areas in Wal-mart.
Timeline
Member Experience Advisor
Nationsbenefits
02.2023 - 10.2024
Human Resources Assistant
CBI
01.2012 - 02.2015
Assistant Store Manager
Walmart
04.2007 - 07.2021
Medical Assistant
The Health Testing Center
09.2006 - 07.2007
Certificate - Medical Assisting
Florida Career College