Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexandrea Greer

Glendale,AZ

Summary

Proactive and goal oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

District Shift Leader

Einstein Bros Bagels
05.2024 - Current
  • Consistently and effectively communicates on the floor to ensure a smooth shift.
  • Assists the general manager in performing administrative tasks with to completion, including, but not limited to bank deposits, inventory, store product orders, scheduling, and others that are assigned.
  • Takes ownership not only for the current shift, but also the shift that follows.
  • Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently.

Operations Manager

Home2 Suites by Hilton
11.2022 - 04.2024
  • Leading a dynamic team of 25+ employees, overseeing the day-to-day hotel operations and ensuring high morale and productivity.
  • Ensured the hotel’s adherence to brand standards, resulting in the attainment of 94% on the annual QA inspection.
  • Implementing training programs that enhanced staff communication and elevated guest service levels.
  • Play a key role in achieving an increase in positive online reviews.
  • Enhancing guest communication channels, resulting in increased guest engagement and loyalty.
  • Managed budget implementations, employee reviews, training, and schedules.

Night Auditor/ Front Desk

Residence Inn By Marriott
10.2020 - 03.2023
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Provided exceptional customer service to guests during check-in, check-out, and throughout their stay.
  • Stayed informed about events in the hotel and surrounding area to enhance guest experience.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Assisted in training new staff members to uphold service standards.

Billing Specialist

Allegis Group
09.2021 - 06.2022
  • Managed an aging of 300+ clients.
  • Implemented effective collection strategies to reduce overdue accounts from 200 to 135 within 3 months.
  • Conducted regular follow-ups with clients to ensure timely payment and resolve payment discrepancies.
  • Generated 400+ invoices accurately and timely for services rendered to clients.

Co- Manager

Little Caesars
01.2017 - 09.2019
  • Performed the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
  • Completes assignments as directed by the Restaurant Manager including, but not limited to; daily, weekly and period end paperwork, recruiting and training, marketing, restaurant image and cleanliness.

Education

Associate of Applied Science - Business Management

Rio Salado Community College
Tempe, AZ

Licensed Esthetician -

Aveda Institute
Tempe, AZ
01.2022

Skills

  • Problem-solving
  • Team collaboration and leadership
  • Account management
  • Strong verbal and written communication
  • Professional appearance
  • Goal setting and tracking

Certification

  • Serv Safe Certification - 2027
  • Title 4 Basic liquor law Training - May 15, 2026
  • CPR/First Aid Certification - Dec 09, 2025

Timeline

District Shift Leader

Einstein Bros Bagels
05.2024 - Current

Operations Manager

Home2 Suites by Hilton
11.2022 - 04.2024

Billing Specialist

Allegis Group
09.2021 - 06.2022

Night Auditor/ Front Desk

Residence Inn By Marriott
10.2020 - 03.2023

Co- Manager

Little Caesars
01.2017 - 09.2019

Associate of Applied Science - Business Management

Rio Salado Community College

Licensed Esthetician -

Aveda Institute

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Alexandrea Greer