ALEXANDREA GREER
Phoenix,AZ
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, banking and management. Known for strong communication skills, problem solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
2
2
Certifications
6
6
years of professional experience
Work History
Night Auditor
Home2 Suites By Hilton
Goodyear, Arizona
02.2026 - Current
- Answered overnight guest calls and resolved service requests promptly.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Secured lobby areas and completed safety rounds throughout property.
Personal Banker
First Fidelity Bank
Phoenix, AZ
10.2025 - Current
- Analyzed client financial needs to recommend optimal products, leading to measurable growth in account openings.
- Fostered client relationships through attentive service, strengthening trust and loyalty.
- Maintained accurate transaction records, ensuring compliance with banking regulations and reducing errors.
District Shift Leader
Einstein Bros Bagels
Goodyear, AZ
05.2024 - 07.2025
- Assists the general manager in performing administrative tasks to completion, including, but not limited to bank deposits, inventory
- Oversaw the team's execution of SOP and quality standards correctly and consistently.
- Oversaw tasks for both current and next shifts to ensure smooth operations.
- Managed product orders and scheduling.
Operations Manager
Home2 Suites by Hilton
Avondale, AZ
11.2022 - 04.2024
- Led team of 25+ employees in day-to-day hotel operations, fostering high morale and productivity.
- Ensured the hotel's adherence to brand standards, resulting in the attainment of 94% on the annual QA inspection.
- Conducted room inspections and guest service reviews to ensure compliance with Hilton brand standards.
- Facilitated increase in positive online reviews through targeted guest engagement strategies.
Night Auditor/ Front Desk
Residence Inn By Marriott
Avondale, AZ
10.2020 - 03.2023
- Managed check-ins, reservations, and guest information using FOSSE to streamline front desk operations.
- Informed guests about hotel amenities, services, and local attractions to enhance their stay.
- Stayed informed about events in the hotel and surrounding area to enhance guest experience.
- Trained new staff members to maintain high service standards and improve guest satisfaction.
Skills
- Cash vault audit
- Client management
- Guest engagement
- Conflict resolution
- Team collaboration
- Relationship building
Certification
Esthetician License- AZ Stateboard
Timeline
Night Auditor
Home2 Suites By Hilton
02.2026 - Current
Personal Banker
First Fidelity Bank
10.2025 - Current
District Shift Leader
Einstein Bros Bagels
05.2024 - 07.2025
Operations Manager
Home2 Suites by Hilton
11.2022 - 04.2024
Night Auditor/ Front Desk
Residence Inn By Marriott
10.2020 - 03.2023