Alexandrea Hargrove
Antioch,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Patient Account Collector
Golden State Orthopedics And Spine
Walnut Creek, CA
01.2024 - 02.2024
- Posting incoming patient payments through Phreesia System generating daily reports of total amounts for cash,checks, and credit card payments
- Creating HICFA's with chart notes for denied claims to be rebilled to insurance companies for workers compensation
- Communicate with patients regarding their past due balances to obtain a collection or arrange payment plans
- Collaborate with A/R reps ensuring patient insurance claims are processed with corrections for payments
- Enter various charges related to patient forms and casting supplies
- Obtain and scan Operative reports within patients charts
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Mail Clerk/Admin Support
Golden State Orthopedics And Spine
Walnut Creek, CA
05.2022 - 01.2024
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Processed and organized incoming mail for distribution to appropriate departments.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Sort/scan incoming faxes/efaxes and send messages to clinic through EHR within NextGen.
- Posting incoming patient payments through Phreesia System generating daily reports of total amounts for cash,checks, and credit card payments.
- Creating HICFA's with chart notes for denied claims to be rebilled to insurance companies for workers compensation.
- Sort and distribute workers comp authorizations, approvals, and denials to coordinator to schedule new patients.
Patient Transporter
Golden State Orthopedics And Spine
Walnut Creek, CA
08.2021 - 05.2022
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Responded to emergency situations to help with lifting and transporting patients.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Helped other staff with patient transfers by moving patients between departments.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Warmly greeted patients and visitors and made each feel welcome.
Caregiver
Kindred At HomeCare
Livermore, CA
05.2017 - 08.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Liaised with key accounts to deliver targeted administrative household support.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Education
High School Diploma -
Associate of Science - Early Childhood Education
2025
Relevant Coursework:
- Child Growth and Development
- Child, Family, and Community
- Children with ADHD
- Special Education TK-12
- Individualized Educational Plans
Professional Developments:
- Analyze major developmental milestones for children from conception through adolescence in the areas of physical, psychosocial, cognitive development
- Studying the socialization of children, focusing on the interrelationship of family, culture, teachers, and the community.
- Categorize ADHD symptoms and behaviors, including hyperactive and inattentive symptoms.
- Identify core elements of an inclusive environment and develop inclusive adapted activities for children with special needs based on Universal Design for Learning principles.
Skills
- Recordkeeping
- Employee Communications
- Administrative Support
- Time Management
- Computer Proficiency
- Microsoft Office Suite
- Customer Service
- Encouraging Participation and Inclusivity
- Communication and Interpersonal Skills
Timeline
Administrative Assistant/Patient Account Collector - Golden State Orthopedics And Spine
01.2024 - 02.2024
Mail Clerk/Admin Support - Golden State Orthopedics And Spine
05.2022 - 01.2024
Patient Transporter - Golden State Orthopedics And Spine
08.2021 - 05.2022
Caregiver - Kindred At HomeCare
05.2017 - 08.2021
Deer Valley High School - High School Diploma,
City College of San Francisco - Associate of Science, Early Childhood Education