Alexandrea Harper
Clinton Township,MI
Summary
I have a strong background in sales and team management and leadership. I have taken many seminars and conferences to educate myself annually on effective supervisory training. I truly enjoy creative approaches and can affectively multi task in my daily roles. I utilize a positive reinforcement while training and working with others. I am an energetic and
professional person who truly enjoys ensuring customers are pleased with my service and asssistance. Through out my sales and delivery careers, i was highly requested by clients as I ensure their goods and services will arrive as expected. I truly enjoy floral and basket good creations and have taken many self enrichments classes over the years. I have assisted brides with numerous weddings including center piece arrangements. I have a great deal of experience in all forms of Party, events and wedding or shower planning and implementing exactly what the clients vision. I truly enjoy working as an apart of a team and ensuring our focus is customer retention and increasing sales annually.
Overview
29
29
years of professional experience
Work History
Delivery and Customer Service Agent
Door Dash corporation
Maconb, Michigan
02.2021 - Current
- Ensured compliance with applicable laws when dealing with customers.
- Tracked orders from placement to delivery using internal systems.
- Created reports detailing customer interactions for management review.
- Achieved and Maintained a 5 Star customer service perfect performance rating
- Achieved and maintained “Top Dasher” status, frequently cared for our top spending clients with catered orders.
Client Service Account Manager
Mentor Group LLC division of Tri-Chemical corp
Troy, MI
06.1995 - 06.2020
- Performed data entry tasks as required, including entering new customer information into the database.
- Provided technical support for clients who encountered difficulties using online portals or other digital tools.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided outstanding customer service, including customer retention annually.
- Increased sales and/or met sales expectations.
- Worked numerous trade shows
- Earned many awards including “Professional of the Month”
- Learned and utilized CRM sales program for accurate client information.
- Led and trained colleagues on specific products, to assist others with higher earnings.
- Learned new products bi annually and utilized learnings to increase sales.
- Traveled to customers locations to view facility and increase products sold to customers facilities including; maintenance materials for daily operations, cutting and safety compliant tooling and anti fatigue mats for employees safety and comfort.
- Top 20% sales employee.
President of Operations
LA Homes Inc. Division of Modern Research Corporat
Troy, MI
04.2006 - 08.2008
- Maintained relationships with vendors and suppliers to secure competitive pricing on materials and services.
- Analyzed financial statements to identify opportunities for cost savings and revenue generation.
- Developed policies and procedures for all departments within the organization.
- Created our product line working closely with on site chemist.
- Supervised along with marketing team to co create brand and all product design, labels and price structure.
- Built brand and product information with in 6 months of date hired for position.
- Orchestrated launch party to begin direct sales organization and recruited 25 people within first 8 weeks of operation.
- Increased sales monthly.
Education
Associate of Applied Science - Business Administration And Management
Oakland Community College
Rochester Hills, Michigan 05-1992
Associate of Applied Science - Business Administration And Management
Oakland University
Rochester, MI05-1992
Some College (No Degree) - Culinary Arts
Macomb Community College
Skills
- Management of staff utilizing corporations core values
- Led and trained others on products, procedures, and overall success motivation training of sales,
- Highly skilled in food preparation, event planning and execution
- Highly trained and skilled in floral arrangements and baskets for sales, donations for fundraising and events
- Successful execution of hospitality and fundraiser for StMary Catholic school (Mt Clemens, Michigan)
- Fundraising manager for Regina High School’s annual Fashion Show Increased ticket sales annually
- Coaches soccer to adolescents for 8 years
- Coaches the junior varsity girls soccer team for St Mary’s catholic school; became undefeated and won the state championship
Timeline
Delivery and Customer Service Agent
Door Dash corporation
02.2021 - Current
President of Operations
LA Homes Inc. Division of Modern Research Corporat
04.2006 - 08.2008
Client Service Account Manager
Mentor Group LLC division of Tri-Chemical corp
06.1995 - 06.2020
Associate of Applied Science - Business Administration And Management
Oakland Community College
Associate of Applied Science - Business Administration And Management
Oakland University
Some College (No Degree) - Culinary Arts
Macomb Community College