Alexandrea Hood
Seattle,WA
Summary
Innovative Healthcare Administrator with over 6 years of experience in medical front office leadership and patient care
coordination. Proven ability to enhance clinic operations through workflow optimization and HIPAA-compliant records management. Strong skills in team coordination and effective communication in dynamic clinical settings.
Overview
8
8
years of professional experience
Work History
Administrator
Seattle Roots/ Nova High School-Based Clinic
Seattle, WA
01.2023 - 07.2026
- Enhanced care access by optimizing referral processes through strategic partnerships with school leaders andhealthcare providers.
- Enhanced care access by optimizing referral processes through strategic partnerships with school leaders and
healthcare providers.
- Facilitated statewide meetings to improve communication and collaboration among school clinic administrators, strengthening statewide network. Streamlined clinic processes to ensure compliance with standardized workflows, enhancing overall operational efficiency.
- Provided compassionate patient education, improving understanding and adherence to health management plans.
Patient Care Coordinator
Carolyn Downs Family Medical Center/Seattle Roots
Seattle, WA
04.2023 - 01.2026
- Educated patients and families on care plans, treatments, medications, and follow-up to improve health management understanding and compliance; facilitated outreach and navigation for WAIS access.
- Coordinated scheduling across multiple providers, ensured exam room readiness, and triaged calls with attention to detail to support patient flow.
- Updated patient records through timely scanning and faxing of documents, ensuring accurate EMR updates and secure information exchange for continuity of care.
- Delivered clear communication and empathetic, culturally responsive service while managing multiple tasks, enhancing overall patient experience.
Administrative Assistant
Holistique Naturopathic Medical Center
Bellevue, WA
01.2021 - 12.2022
- Registered new patients while managing telehealth communications (Teams/Zoom/IM/email) to maintain accurate and timely patient records.
- Liaised between patients and clinical staff to improve information flow and support appointment adherence.
- Organized office systems and prioritized competing demands, ensuring smooth clinic operations.
Front Office Medical Coordinator & Medical Assistant
Dr. Bunas Dermatology
Bellevue, WA
03.2018 - 01.2021
- Coordinated front desk operations, including intake, scheduling, insurance forms, correspondence, and multi-line phone management, enhancing workflow and patient engagement.
- Facilitated welcoming and efficient patient experiences through strict adherence to documentation standards and proactive interactions.
- Supported physicians in procedure rooms while ensuring accurate EMR entries and patient identifiers, contributing to quality patient care.
Education
Esthetics Program
Salon Success Academy
01-2014
Some College -
Shoreline Community College
Seattle, WA01-2013
Diploma -
Lynnwood High School
Skills
- Patient access scheduling
- Care coordination outreach
- EMR EHR administration
- Insurance verification
- Telehealth tool proficiency
- Health technology integration
- Clinic operations management
- Process improvement
- Partnership development
- Microsoft Office
- Microsoft 365 (Excel, Outlook, PowerPoint), Mac Pages
- Customer service leadership
- WAIS knowledge
- Workflow standardization
- Cross-district collaboration
- Meeting facilitation
- Patient education
Accomplishments
- Coordinated statewide administrator meetings that increased cross-district knowledge sharing and standardized clinic practices.
- Introduced front-desk workflow updates that reduced scheduling errors and improved patient throughput.
- Supported outreach initiatives that improved vaccination and follow-up compliance via WAIS-guided education.
Timeline
Patient Care Coordinator
Carolyn Downs Family Medical Center/Seattle Roots
04.2023 - 01.2026
Administrator
Seattle Roots/ Nova High School-Based Clinic
01.2023 - 07.2026
Administrative Assistant
Holistique Naturopathic Medical Center
01.2021 - 12.2022
Front Office Medical Coordinator & Medical Assistant
Dr. Bunas Dermatology
03.2018 - 01.2021
Esthetics Program
Salon Success Academy
Some College -
Shoreline Community College
Diploma -
Lynnwood High School