Alexandrea Kennedy
Clearwater,FL
Summary
As a dedicated Shift Leader at Dunkin' Donuts, I excelled in training team members and enhancing customer satisfaction, significantly optimizing productivity. My expertise in cash handling and strong work ethic, coupled with exceptional critical thinking and interpersonal skills, drove consistent quality and efficiency, fostering robust customer and staff relationships.
Overview
1
1
year of professional experience
Work History
Fast Food Team Leader
Dunkin' Donuts
06.2023 - Current
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
Education
Associate of Science - Radiologic Technology
St. Petersburg College
Clearwater, FLHigh School Diploma -
Countryside High School
Clearwater, FLSkills
- Cash handling proficiency
- Reliable and punctual
- Critical Thinking
- Positive Attitude
- Quick Learner
- Strong Work Ethic
Timeline
Fast Food Team Leader
Dunkin' Donuts
06.2023 - Current
Associate of Science - Radiologic Technology
St. Petersburg College
High School Diploma -
Countryside High School