ALEXANDREA MCGUIRE
Birmingham
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair, and special projects. Ability to multi-task, work independently and within teams in fast-paced, high-volume environments. Excellent work performance and attendance record. Eager to contribute to team success and further develop professional skills
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
Birmingham, AL
03.2023 - Current
- Resolved customer inquiries regarding Social Security benefits and eligibility requirements.
- Educated clients on policies and procedures to enhance understanding of services offered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Transaction Clerk
Snelling Staffing
Birmingham, AL
01.2023 - 03.2023
- Coordinated communication between departments to streamline workflows.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Implemented filing system improvements for enhanced document retrieval efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Whirlpool, Virtual Call Center Rep
Randstand
Birmingham, AL
10.2022 - 12.2022
- Remote Systems ECRM, Hybris, PciPal, Equipment Provided
- Managing inbound and outbound calls, emails or chats based on business needs. Navigating through multiple computer systems to help resolve consumer issues as well as document the consumer interaction as needed.
- Helping consumers resolve issues, providing troubleshooting information, placing consumer-initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
- Negotiating through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership
- 40 Hrs Wkly- 5 Days A Week
Amtrak, Remote Customer Service Rep.
Teleperformance
Birmingham, AL
04.2022 - 10.2022
- Remote Systems used Avaya, Rail Res, equipment provided, Microsoft Office including Word and MS Outlook, and Sales Force.
- Providing knowledgeable, consistent resourceful support, resources along with empathy to all customers.
- Assisting passengers with Amtrak ticket sales, payments, providing detailed information for Amtrak train schedules, and proving e-ticket information for their reservation.
- Assisting passengers with making changing, modifying , canceling , even providing information for reservation.
- 40 Hrs Wkly-5 Days A Week
Maryland Division of Unemployment Insurance, Customer Service Rep.
Adecco Staffing Group
Birmingham, AL
03.2020 - 08.2021
- Remote Systems used Pulse Secure, AWS, Beacon, and SNOW, operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
- Provide consistent, high-quality support and empathy to all customers.
- Inbound calls from MD claimants regarding their unemployment status, Inactive or Active claims, interviewing new and returning claimants at unspecified intervals to certify claimants for continuing benefits. Assisting applicants in filling out forms, using knowledge of information required.
- 40 Hrs Wkly-5 Days A Week
The Home Depot Inbound Sales & Customer Service
GTL Solutions LLC
Grayson, GA
03.2020 - 08.2021
- Remote Systems used Pulse Secure and VMware, operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software, Maintain current resident files
- Remotely assisting customers with product questions and placing new orders
- Handling existing orders returns/ replacements, Inbound sales, customer service and store support
- 40 Hrs Wkly-5 Days A Week
Leasing Consultant
The Monroe Group
Birmingham, AL
01.2016 - 09.2019
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software, Maintain current resident files
- Assisted tenants and potential tenants’ complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Quickly complete maintenance Service Request with informing the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- 40 Hrs Wkly-5 Days A Week
Education
Bachelor of Arts - Criminal Justice
The University of Alabama
Tuscaloosa, AL12.2019
Associate of Arts - Criminal Justice
T.A. Lawson State Community College
Birmingham, AL05.2017
High School - undefined
Clay Chalkville High School
05.2015
Skills
- Process evaluations
- Customer Service
- Package preparation
- Cash Handling
- Leadership
- Scheduling
- Professional Telephone Demeanor
- Communication
- Problem Solving
- Call center experience
- Critical thinking
- Active listening
- Data entry
Timeline
Customer Service Representative
Social Security Administration, SSA
03.2023 - Current
Transaction Clerk
Snelling Staffing
01.2023 - 03.2023
Whirlpool, Virtual Call Center Rep
Randstand
10.2022 - 12.2022
Amtrak, Remote Customer Service Rep.
Teleperformance
04.2022 - 10.2022
Maryland Division of Unemployment Insurance, Customer Service Rep.
Adecco Staffing Group
03.2020 - 08.2021
The Home Depot Inbound Sales & Customer Service
GTL Solutions LLC
03.2020 - 08.2021
Leasing Consultant
The Monroe Group
01.2016 - 09.2019
High School - undefined
Clay Chalkville High School
Associate of Arts - Criminal Justice
T.A. Lawson State Community College
Bachelor of Arts - Criminal Justice
The University of Alabama