GLYNISA MITCHELL
Columbus,MS
Summary
Facilitated exceptional customer service and support to enhance client satisfaction in diverse environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Car-mart
Columbus
2025 - Current
- Resolved customer inquiries efficiently through various communication channels.
- Provided accurate information regarding products and services to enhance customer satisfaction.
- Documented customer interactions in CRM system to ensure record accuracy and follow-up.
- Assisted team members by sharing knowledge on common issues and solutions.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Adapted quickly to new software tools and processes, improving service response time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Belk
Columbus, MS
11.2024 - Current
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Performed cash register operations accurately according to company guidelines.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Machine Operator
SMP
Columbus, MS
08.2023 - 07.2024
- Set up and operate machine tools to produce precision parts and instruments.
- Inspect finished workpieces to ensure conformance with specifications.
- Observe machine operations to detect any problems or defects in the finished product.
Home Health Aide
Southern Hearts Home Healthcare
Columbus, MS
10.2022 - 10.2023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
Sales Associate
Advanced Auto Parts
Columbus, MS
09.2018 - 10.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Customer Service Representative
Sitel
Starkville, Mississippi
06.2013 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Production Department
Johnston Tombigbee
Columbus, MS
07.2010 - 06.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
Janitorial Worker
Baucom Janitorial
Columbus, MS
02.2008 - 12.2012
- Sweep and mop floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
Customer Service Cashier
Treasure Mart Mall
Columbus, MS
11.2007 - 06.2010
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, refunds, including proper documentation completion.
Customer Service Cashier
McDonald's Restaurant
Columbus, MS
07.2000 - 11.2007
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Education
Associate of Human Services - Child & Family Services
New Hampshire University
12.2026
GED - undefined
Columbus Greater Learning Center
Columbus, MS04.2018
Skills
- Data Entry
- Word processing
- Inbound and Outbound Calling
- Sales
- Microsoft Office proficiency
- Report Writing
- Process evaluations
- First aid and CPR
- Blood collection
- HIPAA
- Teamwork and collaboration
- Payment processing
Timeline
Sales Associate
Belk
11.2024 - Current
Machine Operator
SMP
08.2023 - 07.2024
Home Health Aide
Southern Hearts Home Healthcare
10.2022 - 10.2023
Sales Associate
Advanced Auto Parts
09.2018 - 10.2022
Customer Service Representative
Sitel
06.2013 - 07.2018
Production Department
Johnston Tombigbee
07.2010 - 06.2013
Janitorial Worker
Baucom Janitorial
02.2008 - 12.2012
Customer Service Cashier
Treasure Mart Mall
11.2007 - 06.2010
Customer Service Cashier
McDonald's Restaurant
07.2000 - 11.2007
Associate of Human Services - Child & Family Services
New Hampshire University
GED - undefined
Columbus Greater Learning Center
Customer Service Representative
Car-mart
2025 - Current