Alexandrea Morgan-Foster
KATY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Commercial loan servicing
NewRez
KATY
06.2025 - Current
- Completed day-to-day duties accurately and .
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed account statements for accuracy and discrepancies regularly.
- Educated clients on loan products and repayment options effectively.
- Collaborated with team members to streamline loan servicing procedures.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Processed loan applications and documents to ensure accuracy of information.
- Analyzed financial statements to assess risk levels associated with granting new loans or approving modifications of existing loans.
Residential loan servicing
NewRez
KATY
02.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Specialty Collection Consultant
FCC Environmental
Houston
11.2024 - 02.2025
- Collaborated with team members to analyze environmental compliance regulations.
- Assisted in developing sustainability strategies for client projects.
- Conducted research on waste management best practices and technologies.
- Managed inbound and outbound calls to collect outstanding payments from customers.
- Documented customer interactions accurately in the database system for record-keeping.
- Negotiated payment plans with clients to ensure timely debt resolution.
- Resolved customer disputes regarding charges with effective communication skills.
Collections Agent
Transworld Systems Inc.
Houston
11.2023 - 08.2024
- Managed inbound and outbound calls to collect outstanding payments from customers.
- Assisted customers in understanding their billing statements and payment options.
- Documented customer interactions accurately in the database system for record-keeping.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
Education
Houston Community College
Houston, TX03-2026
Skills
- Loan processing
- Risk assessment
- Customer education
- Account reconciliation
- Collections negotiation
Timeline
Commercial loan servicing
NewRez
06.2025 - Current
Residential loan servicing
NewRez
02.2025 - 06.2025
Specialty Collection Consultant
FCC Environmental
11.2024 - 02.2025
Collections Agent
Transworld Systems Inc.
11.2023 - 08.2024
Houston Community College