Dawn McCormick
Sussex
Summary
Commercial Loan Servicer with a strong background in transaction processing and loan documentation. Expertise in regulatory compliance, quality control, and effective communication with loan officers and clients, ensuring seamless loan servicing and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Commercial Loan Servicing
Valley Bank
Wayne
01.2019 - 01.2026
- Processed transactions such as paydowns, outgoing wires, payoffs and payments for all loans incl Swap loans and participation payments.
- Updated loan details based on requests for changes to address, rates, and billing information.
- Reconcile daily GLs which consist of great research.
- Type payoff letters according to procedure.
- Collaborated with loan officers and administrators to resolve loan issues related to incorrect billing and rates.
- Also worked on ticklers for rate changes, payoffs and other items.
- Reviewed daily reports for unapplied payments, statement balancing, posting rejects, and autopay discrepancies.
- Quality Control: Review transactions and maintenance for the tellers that process them.
Commercial Loan Post Closer
Lakeland Bank
Oak Ridge
04.2019 - 05.2019
- Facilitated banking system transition from Highlands State Bank to Lakeland Bank.
- Verified accuracy of loan information transfer in core system NGP from Highlands State Bank.
- Reviewed loan documents for accuracy and compliance with regulations.
- Facilitated communication between clients and various departments to resolve issues.
- Prepared closing documents ensuring all information is complete and correct.
Commercial Loan Post Closer
Highlands State Bank
Vernon
12.2016 - 04.2019
- Review loan files making sure all necessary documents are in the files for both commercial and consumer loans.
- Reviewed loans for accurate booking in core system (IBS), verifying rates, terms, note types, and federal call codes.
- Followed up on missing documentation by contacting loan officers, attorneys, and title companies to expedite file completion.
- Inserted missing documents into our tickler system, Fiscal’s Exception Complete.
- Record Mortgages, Assignments of Rents and UCC-1 Financing Statement with both the state and county.
- Process all Loan Advance requests according to procedure.
- Process incoming and outgoing participation payments.
- Type up payoff letters according to procedure.
- Process the incoming mail such as posting loan payments and insurance policies.
- Balance Loan Control and lending G/Ls daily.
Head Teller
Highlands State Bank
Vernon
07.2015 - 01.2016
- Coordinated monthly schedule for teller line to ensure adequate staffing and service level.
- Open and close the branch according to procedures.
- Supervised daily teller operations and ensured compliance with bank policies.
- Trained new tellers on operational procedures, policies, and regulations to enhance team readiness.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank.
- Audit the Vault and ATM as well as teller cash boxes and negotiables.
Bank Teller
Highlands State Bank
Vernon
04.2013 - 07.2015
- Processed customer transactions with precision, ensuring timely service and customer satisfaction.
- Maintained cash drawer and balanced daily transactions.
- Assisted customers with account inquiries and product information.
- Identified customer financial needs and provided tailored product recommendations to meet their goals.
- Promoted bank services, increasing customer awareness and engagement in available financial solutions.
- Adhered to financial services security and audit procedures.
Bank Teller
Lakeland Bank
Hardyston
09.2011 - 03.2013
- Processed customer transactions such as withdrawals, deposits, loan payments, money orders and cashier checks.
- Managed cash box, vault, and ATM to ensure accuracy and security of transactions.
- Informed customers about products and services to enhance their banking experience.
- Contact customers to wish them a happy birthday and enhance customer relationships.
Education
High School Diploma -
Bergenfield High School
Bergenfield, NJ06-1988
Skills
- Loan documentation
- Loan processing
- Financial analysis
- Regulatory compliance
- Quality control
- Strong computer skills
- Research
- Attention to detail
Timeline
Commercial Loan Post Closer
Lakeland Bank
04.2019 - 05.2019
Commercial Loan Servicing
Valley Bank
01.2019 - 01.2026
Commercial Loan Post Closer
Highlands State Bank
12.2016 - 04.2019
Head Teller
Highlands State Bank
07.2015 - 01.2016
Bank Teller
Highlands State Bank
04.2013 - 07.2015
Bank Teller
Lakeland Bank
09.2011 - 03.2013
High School Diploma -
Bergenfield High School