Alexandrea Nouzovsky
Cottonwood
Summary
Resourceful professional with diverse experience in customer service, operations management, human resources, and administrative support. Excels in fast-paced environments, fostering strong relationships with customers and teams. Committed to enhancing operational efficiency and delivering positive customer experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
HR Generalist
Ambiente Sedona, LLC
Sedona, AZ
11.2023 - Current
- Started at Ambiente Sedona as a Staff Accountant, holding the position for one year before transferring to the Human Resources department. Provide administrative and operational support in a luxury hospitality environment while ensuring positive employee experiences and efficient daily operations. Maintain strong communication with staff, support HR functions, and contribute to a professional and collaborative workplace culture.
- Manage employee onboarding processes, including orientations and exit interviews for new hires.
- Support recruitment efforts through job postings, resume screening, and interview scheduling.
- Maintain accurate employee records and regularly update HR databases and HRIS systems.
- Process payroll and verify employee timekeeping records for accuracy.
- Administer employee benefits programs and respond to employee inquiries effectively.
- Support performance evaluation processes to ensure consistency and fairness.
- Facilitate positive employee relations by addressing workplace concerns promptly.
Manager
Namti Spa
Sedona, Arizona
11.2020 - 01.2026
- Provided administrative and operational support in a fast-paced spa environment while delivering exceptional customer service. Managed employee relations, payroll processing, scheduling, reporting, and client concerns to ensure smooth daily operations and positive customer experiences at Namti Spa.
- Managed employee onboarding, orientations, and exit interviews for new hires.
- Oversaw recruitment processes, including job postings, resume screening, and interview coordination.
- Processed payroll, managed PTO tracking, and ran payroll and sales reports.
- Maintained accurate employee records and regularly updated HR databases and HRIS systems.
- Responded to employee inquiries and addressed workplace concerns in a professional and timely manner.
- Responded to client complaints with compassion and provided meaningful resolutions to ensure positive customer experiences.
Front Counter
G's Burgers
Cornville, AZ
09.2018 - 04.2023
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Processed orders accurately and efficiently, ensuring timely service during peak hours.
- Maintained cleanliness and organization of counter area, promoting a welcoming atmosphere for patrons.
- Handled cash transactions with precision, ensuring accurate financial reporting at day's end.
- Addressed guest complaints and resolved issues to promote satisfaction.
Service Center Manager
Preferred Homecare
Cottonwood, AZ
11.2001 - 03.2018
- Started at Preferred Homecare as a Customer Service Representative and advanced through multiple promotions to Supervisor and later Service Center Manager. Oversaw two functioning branches and two satellite branches throughout Northern Arizona while managing daily operations, regulatory compliance, staff development, and customer service excellence.
- Oversaw daily operations across multiple branches in Northern Arizona, directly influencing profit and loss outcomes.
- Managed hiring, training, and coaching of staff, conducting performance evaluations and disciplinary actions to foster team development.
- Implemented and maintained office procedures and operational controls, ensuring compliance with company policies and enhancing operational efficiency.
- Maintained compliance with federal, state, local, and ACHC regulations and operational standards.
- Maintained facility safety and efficiency by conducting regular inspections and addressing maintenance issues promptly.
- Promoted a positive company culture by delivering quality customer service through a collaborative, team-oriented approach.
Education
Associate of Applied Science - Management
Yavapai Community College
Clarkdale, AZ05.2020
Skills
- Payroll Administration
- Employee Onboarding
- Recruitment & Hiring
- Employee Relations
- Benefits Administration
- Process Improvement
- Leadership & Team Management
- Time Management
- Team Collaboration
- Customer Service & Client Relations
- Strong Written & Verbal Communication
Certification
- Food Handlers Certification
- Title 4 Certification
Timeline
HR Generalist
Ambiente Sedona, LLC
11.2023 - Current
Manager
Namti Spa
11.2020 - 01.2026
Front Counter
G's Burgers
09.2018 - 04.2023
Service Center Manager
Preferred Homecare
11.2001 - 03.2018
Associate of Applied Science - Management
Yavapai Community College
Awards & Honors
2014 Contributed to Northern Arizona winning Most Improved Market within Preferred Homecare. Assisted in successfully centralizing Preferred Homecare Northern Arizona Customer Service to the Cottonwood Facility, 2015 Contributed to Northern Arizona winning Best Market Revenue Growth of the Year Award, 2024 Employee of the Month at Ambiente Sedona