ALEXANDREA STODDART
Pittsburgh,PA
Summary
Dynamic Senior Collections Specialist at CardWorks Servicing with a proven track record in enhancing recovery rates through strategic negotiation and effective payment processing. Adept at conflict resolution and employee training, I excel in fostering strong client relationships while leading teams to achieve outstanding results.
Overview
14
14
years of professional experience
Work History
Senior Collections Specialist
CardWorks Servicing
Pittsburgh, PA
03.2020 - Current
- Managed collections process for overdue accounts to ensure timely payments.
- Analyzed customer payment histories to identify patterns in late payments.
- Developed collections strategies to improve recovery rates on outstanding debts.
- Communicated with clients to negotiate payment plans, and to provide multiple options based on their specific needs.
- Collaborated with cross-functional teams.
- Trained junior staff on effective collections techniques and best practices.
Customer Support Specialist
Anytime Tan Tanning Club
Pittsburgh, Pennsylvania
05.2017 - Current
- Assisted customers in selecting tanning services and products.
- Maintained cleanliness and organization of tanning equipment and facilities.
- Explained tanning packages and memberships to potential clients.
Bartender, Assistant Bar Manager, and Waitress
Bar Louie
Pittsburgh, Pennsylvania
06.2011 - 08.2016
- Prepared cocktails and other drinks according to company recipes, as well as common recipes.
- Engaged with customers to provide excellent service, make recommendations, and build a rapport with local customers.
- Adhered to laws regarding the sale of alcoholic beverages to customers over 21 years old.
Education
Bachelor of Science - Legal Studies
Point Park University
Pittsburgh, PA01.2014
Skills
- Customer service
- Conflict resolution
- Organizational skills
- Logical thinking
- Flexibility
- Resourcefulness
- Team player
- Independent worker
- Leadership
- Management
- Motivation
- Professional sales training
- Invoice management
- Customer relationship management
- Employee training
- Payment processing
- Event planning
Timeline
Senior Collections Specialist
CardWorks Servicing
03.2020 - Current
Customer Support Specialist
Anytime Tan Tanning Club
05.2017 - Current
Bartender, Assistant Bar Manager, and Waitress
Bar Louie
06.2011 - 08.2016
Bachelor of Science - Legal Studies
Point Park University
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