Terrance Bass
Ontario,CA
Summary
Detail-oriented Senior Collections Specialist with expertise in customer service, conflict resolution, and collection management. Proficient in negotiating payment plans and managing customer accounts to drive timely collections and reduce overdue balances. Experienced in resolving payment discrepancies and handling inquiries, consistently improving operational efficiency and client satisfaction across diverse industries. Results-driven Senior Collections Specialist excelling in collection management and customer relationship building. Proven ability to negotiate payment plans and resolve disputes while maintaining a strong focus on customer service. Proficient in collection management and conflict resolution, with a strong focus on effective communication. Experienced in negotiating payment plans and managing overdue accounts to drive successful debt recovery outcomes.
Overview
10
10
years of professional experience
Work History
Senior Collections Specialist
Vortex Doors
Ontario, California
08.2024 - Current
- Negotiated payment plans and resolved disputes through effective client communication.
- Managed customer accounts to ensure timely collections and followed up on overdue balances.
- Oversaw collection processes for overdue accounts while maintaining accurate records.
- Utilized collections software for efficient tracking of account statuses and follow-ups.
- Resolved payment discrepancies to enhance overall accuracy in collections management.
- Maintained professionalism to foster positive relationships while addressing customer inquiries.
- Engaged customers skillfully to identify needs and requirements during conversations.
Collections Specialist
US Autoforce
Corona, California
04.2022 - 04.2024
- Reviewed account histories to identify trends, addressing potential issues proactively.
- Communicated with customers to resolve payment issues and answer inquiries.
- Collaborated with team members to develop effective collection strategies, enhancing overall efficiency.
- Utilized company software to track account statuses and generate reports.
AR Collection Specialist
Personnel Concepts
Corona, California
12.2020 - 04.2022
- Communicated with clients to resolve outstanding invoices and clarify payment terms.
- Managed accounts receivable processes to ensure timely collections.
- Utilized accounting software to track payments and update records accurately.
- Responded promptly to client inquiries, enhancing customer satisfaction and supporting timely payments.
Medical Collections Specialist
Prime Healthcare Management
Ontario, California
01.2018 - 03.2020
- Managed patient accounts, updating billing information to ensure accuracy in healthcare systems.
- Coordinated payment plans, communicating with patients to resolve outstanding balances effectively.
- Reviewed claims for accuracy and submitted appeals to insurance companies, facilitating timely reimbursements.
Medical Collections Specialist
Air Methods
San Bernardino, California
03.2016 - 03.2018
- Managed past due accounts and prepared collections status reports to track recovery efforts.
- Followed department calling scripts and procedures to optimize collections efforts.
- Investigated and resolved customer complaints regarding collections to enhance customer satisfaction.
- Maintained accurate records of collections activity to support account management and follow-up.
Education
High School Diploma -
West Los Angeles College
Culver City, CASkills
- Collection management and strategy
- Debt recovery
- Data entry
- Time management
- Conflict resolution
- Communication skills
- Customer service
Timeline
Senior Collections Specialist
Vortex Doors
08.2024 - Current
Collections Specialist
US Autoforce
04.2022 - 04.2024
AR Collection Specialist
Personnel Concepts
12.2020 - 04.2022
Medical Collections Specialist
Prime Healthcare Management
01.2018 - 03.2020
Medical Collections Specialist
Air Methods
03.2016 - 03.2018
High School Diploma -
West Los Angeles College