Alexandria Araujo
Hillsdale,NJ
Summary
Creative and solutions-oriented professional with excellent communication skills and the ability to mentor & motivate a team. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Confident in high-paced environments, knows how to set priorities and meet deadlines. Highly adaptable, detail-oriented, and excellent at building and maintaining professional relationships.
Overview
5
5
years of professional experience
Work History
SVP, Account Services
HangarFour Creative Agency
04.2023 - Current
- Oversee and manage agency-wide client relationships by leading all client-facing agency teams inclusive of Account Services, Project Management, Social and Digital Strategy, Influencer Management, and overall delivery of services to clients.
- Build and maintain strong relationships with clients, adept at understanding client needs, expectations, and business objectives, and ensuring that account teams deliver services that meet or exceed those expectations.
- Responsible for setting the vision and strategic direction for account team leadership, aligning them with agency's overall goals, and providing guidance, support, and feedback to help team members grow and succeed.
- Monitor budgets, project profitability, and financial performance to ensure that projects are delivered within budget and that financial goals are met.
- Play key role in business development by identifying new opportunities with existing clients and potential clients. Work with new business teams to pitch new business, prepare proposals, and negotiate contracts.
VP, Account Services
HangarFour Creative Agency
03.2022 - 04.2023
- Managed and mentored account teams, and provided guidance, support, and feedback to help team members grow and succeed.
- Worked with account services team to create plans aligning with client goals and providing measurable results.
- Worked closely with internal teams (i.e. creative, production, events, influencer, digital, PR) and 3rd party vendors to deliver integrated and cohesive solutions to clients.
- Interfaced with clients, team members, and other departments by articulating ideas, providing direction, and resolving issues.
- Regularly assessed performance of account teams and individuals, providing feedback, and identifying areas for improvement to maintain high-quality service delivery.
Director, Account Services
HangarFour Creative Agency
08.2018 - 03.2022
- Acted as team lead and day-to-day contact for key clients, managing project budget, timelines, tasks, feedback, and delivery across wider agency teams.
- Managed and oversaw junior team members (i.e. AE, AC, Interns) assisting in day-to-day management of accounts with tasks such as scheduling meetings, organizing meeting agendas and notes, briefing creative projects, providing timelines and status updates to internal teams and clients, and managing deadlines.
- Collaborated with agency leadership to develop and deliver account strategy and KPIs, and to optimize internal efficiencies and processes.
- Developed creative scopes of work and provided estimates for agency-wide projects including but not limited to events, video production, digital strategy & production, influencer strategy & production, brand development, design, print, website development, and Wikipedia editorial support.
Education
Bachelor of Science - Information Management & Technology
Syracuse University
Syracuse, NYSkills
- Leadership and Strategic Thinking
- Client Relationship Management
- Team Management
- Business Development
- Strategic Planning
- Financial Management
- Strong Communication Skills
- Problem-Solving
- Conflict Resolution
- Collaboration
- Performance Evaluation
Languages
Spanish
Professional Working
Timeline
SVP, Account Services
HangarFour Creative Agency
04.2023 - Current
VP, Account Services
HangarFour Creative Agency
03.2022 - 04.2023
Director, Account Services
HangarFour Creative Agency
08.2018 - 03.2022
Bachelor of Science - Information Management & Technology
Syracuse University
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