Alexandria Barajas
Jurupa Valley,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and promoting loyalty.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Nike Well Collective
09.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Customer Service Representative
Troy Lee Designs Inc.
02.2022 - 02.2024
- Consult with product development teams to enhance products based on customer interest data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Account Manager
LoanDepot
12.2020 - 01.2022
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Education
Bachelor of Science - Sports Analytics, Minor in Business Administration
California Baptist University
Riverside, CA05-2026
Skills
- Calm and professional under pressure
- Understanding customer needs
- Team collaboration
- Effective communication
Volunteer Opportunities
- Travel Softball Coach- Riverside, CA
- Former Fremont Moo Baseball Operations Intern- Fremont, NE
Timeline
Supervisor of Operations
Nike Well Collective
09.2023 - Current
Customer Service Representative
Troy Lee Designs Inc.
02.2022 - 02.2024
Account Manager
LoanDepot
12.2020 - 01.2022
Bachelor of Science - Sports Analytics, Minor in Business Administration
California Baptist University
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