Alexandria Blakley
Cigna/Accredo Specialty Pharmacy
Pinson,AL
11
years of professional experience
Customer Service Representative with experience supporting specialty pharmacy, banking, and call center customers across remote settings. Coordinates 51+ specialty medication reorders per month, care updates, and treatment-plan follow-through for patients with chronic and complex conditions while resolving service issues by phone, email, and chat. Strengthens loyalty through empathetic problem solving, clear communication, and accurate account support.
Work History
Customer Service Representative
2 Years 2 Months- Temp position role reordering specialty medications providing specialized care for patients with chronic an complex conditions. Managing medications, coordinating care , and ensuring adherence to treatment plans.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
1 Year 5 Months- Respond promptly to customer inquiries and concerns via phone, emails, or chat.
- Resolve customer issues and complaints effectively and efficiently.
- Continuously improve your knowledge of products and services.
Customer Service Agent
4 Months- job description ups re hiring rep for adecco
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
- Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
- Investigate claimants for the possibility of fraud or abuse.
Customer Service Representative
2 Months- New Mexico Human service department temp position duration for job was three months an job description was to answer incoming high volume assisting customer with an question involving snap benefit applications an send all required documents to case worker
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Processed prescription orders accurately, adhering to pharmacy regulations and company policies.
- Managed patient accounts, maintaining up-to-date information and addressing billing concerns effectively.
Customer Service Representative
7 Months- Temp position whirlpool/ Randstad troubleshooting appliances scheduling technician, ordering replacements an return request
Scanner /Call Center Customer Service Representative
4 Years 4 Months- Answering incoming calls about packages change of address relabeling also directing customer to the correct website to check tracking
Education
High School Diploma
High school diploma
Skills
Customer service
Call center operations
CRM software
Microsoft Excel
Microsoft Office Suite
Conflict resolution
Escalation management
Order processing
Payment processing
Customer issue resolution
Salesforce Service Cloud
Help desk ticketing
Knowledge base management
Call quality monitoring
Customer satisfaction surveys
Zendesk
Service level tracking
Customer escalation matrix
Account reconciliation
Billing inquiry resolution
Workforce scheduling software
Customer retention analysis
Timeline
Customer Service Representative
Cigna/Accredo Specialty Pharmacy
01.2024 - 03.2026Read More
Customer Service Representative
Pnc bank
06.2022 - 11.2023Read More
Customer Service Agent
Adecco
05.2021 - 09.2021Read More
Customer Service Representative
Adecco Temp Service
01.2021 - 03.2021Read More
Customer Service Representative
Randstad/ Whirlpool
11.2020 - 06.2021Read More
Scanner /Call Center Customer Service Representative
FedEx Ground
01.2015 - 05.2019Read More
Tarrant High School
High school diploma
Read More
Miles College
High School Diploma
Read More