Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Blanchard

South Daytona

Summary

Customer support specialist with expertise in conflict resolution and task prioritization. Recognized for delivering exceptional service and adapting to changing policies to enhance customer experiences. Proven ability to manage high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with strong active listening and multitasking skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

resultsCX
Sebring
11.2022 - Current
  • Resolved customer inquiries and issues efficiently to enhance satisfaction levels.
  • Provided accurate information about products and services to assist customers.
  • Delivered timely resolution of complaints through professional customer service.
  • Promoted positive customer experiences by addressing problems with expertise and friendliness.

Customer Support Specialist

Alorica
Irvine
11.2020 - 06.2022
  • Documented customer correspondence in CRM to track requests, issues, and resolutions.
  • Engaged in active listening to identify customer needs and deliver tailored solutions.
  • Adapted promptly to policy changes to improve customer experience.
  • Resolved inquiries efficiently using company systems and resources.
  • Delivered exceptional customer service via phone, chat, and email support.

Customer Service Agent

Itel BPO Smart Solutions
Montego Bay
01.2017 - 10.2020
  • Resolved customer inquiries and complaints efficiently and effectively.
  • Documented customer interactions accurately in the CRM system.
  • Resolved customer complaints quickly and efficiently.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Managed high-volume of inbound and outbound customer calls.
  • Updated customer records in the CRM system accurately with each interaction.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

Wills High School
Smyrna, GA
06-1988

Skills

  • Conflict resolution and listening
  • Microsoft Office proficiency
  • Task prioritization and documentation
  • Dispute resolution strategies
  • Script adherence and compliance
  • Logistics management
  • Payment processing expertise
  • High-energy work ethic
  • Customer relationship management
  • Issue resolution
  • Complaint handling
  • Product knowledge
  • CRM documentation
  • Service process improvement

Timeline

Customer Service Representative

resultsCX
11.2022 - Current

Customer Support Specialist

Alorica
11.2020 - 06.2022

Customer Service Agent

Itel BPO Smart Solutions
01.2017 - 10.2020

High School Diploma -

Wills High School

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