Alexandria Bowden
Newark,DE
Summary
Dynamic professional with a proven track record in customer service and crew leadership, honed across roles at Sodel Concepts and other esteemed establishments. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional teamwork, problem-solving, and time management skills. Achieved notable improvements in service efficiency and team performance, embodying a results-driven approach.
Overview
3
3
years of professional experience
Work History
Lifeguard
Coastline Pool Services
Millsboro, DE
05.2021 - 07.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Crew Member
McDonald's
Georgetown, DE
02.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
Sodel Concepts
Millsboro, DE
05.2023 - 10.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Answered questions and took orders over the phone.
Hostess
Sodel Concepts
Lewes, DE
11.2023 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Math Education
University of Delaware
Newark, DEDiploma - Education
Sussex Central High School
Georgetown, DE06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Crew Leadership
Timeline
Hostess
Sodel Concepts
11.2023 - 07.2024
Crew Member
Sodel Concepts
05.2023 - 10.2023
Crew Member
McDonald's
02.2022 - Current
Lifeguard
Coastline Pool Services
05.2021 - 07.2022
Math Education
University of Delaware
Diploma - Education
Sussex Central High School