Alexandria Brown
NORTH LAS VEGAS
Summary
Dynamic Licensed Insurance Agent with expertise in insurance sales and client relationship management at Sutherland Global. Proven ability to deliver tailored insurance solutions while enhancing customer satisfaction. Skilled in multitasking and problem-solving, leveraging CRM software to streamline processes and improve efficiency. Committed to providing exceptional service and achieving client goals.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
Sutherland Global
11.2021 - 03.2025
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Providing tailored insurance solutions and exceptional customer service.
Customer Service Chat Representative
T-Mobile
09.2016 - 01.2020
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
- Handling common inquiries, reducing overall response time and improving efficiency.
- Maintained detailed records of customer interactions for reference in future support scenarios.
Education
High School Diploma -
Del Sol High School
Las Vegas, NV06-2013
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Software Troubleshoot
- Multitasking
- Microsoft office
- Microsoft outlook
Timeline
Licensed Insurance Agent
Sutherland Global
11.2021 - 03.2025
Customer Service Chat Representative
T-Mobile
09.2016 - 01.2020
High School Diploma -
Del Sol High School
Similar Profiles
Tracey-Ann BlairTracey-Ann Blair
Acting Manager at Sutherland GlobalActing Manager at Sutherland Global
Nidhi KumariNidhi Kumari
Senior Advisor at Sutherland GlobalSenior Advisor at Sutherland Global
Adeola OgunsanyaAdeola Ogunsanya
Associate Account Management at Sutherland GlobalAssociate Account Management at Sutherland Global