Alexandria Burch
Indianapolis,IN
Summary
An energetic, hard-working professional with a passion for non-profit and philanthropy work. I am an organized, personable and compassionate individual with a practical and logical approach. I have the desire to find a position that allows me to give back to the community while utilizing my skills and experience. I relate well to a wide variety of people, allowing me to thrive in any environment.
Overview
5
5
years of professional experience
Work History
Esthetician
The Babe Cave
09.2021 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Handled busy schedules and stayed on top of key deadlines.
Server
Savor
09.2021 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Uptown
01.2021 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Deputy Controller
Indiana State Senate
01.2020 - 11.2021
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
Site Director
YMCA
08.2018 - 01.2020
- Trained new team members on site policies and procedures.
- Implemented best practices and safe operating procedures.
- Oversaw personnel safety and efforts at work site.
- Performed continuous evaluations of employee successes and failures, and implemented improvement plans.
Education
Esthetician - Esthetician
Aveda
Carmel06.2022
Bachelor of Arts - Business Administration
Ball State University
Muncie, IN05.2021
Skills
- Sales Expertise
- Marketing and Promotions
- Superior Attention to Detail
- Supply Management
Volunteer
Alpha Phi Fraternity, Vice President of Community Relations
- Raised over $26,000 for Women's Heart Health
- Planned 8 volunteer events including Habitat for Humanity, Second Harvest Food Bank, YMCA, Soup Kitchen of Muncie etc...
Keep Indianapolis Beautiful Inc
- Help clear out invasive plant species from local parks
Hamilton County Humane Society
- Assist in caring for animals by cleaning kennels, feeding dogs, walking dogs etc...
Timeline
Esthetician
The Babe Cave
09.2021 - Current
Server
Savor
09.2021 - Current
Server
Uptown
01.2021 - 09.2023
Deputy Controller
Indiana State Senate
01.2020 - 11.2021
Site Director
YMCA
08.2018 - 01.2020
Esthetician - Esthetician
Aveda
Bachelor of Arts - Business Administration
Ball State University
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