ANA BALES
RIVERSIDE,USA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and
professional in high-stress situations while being able to quickly and effectively resolve customer complaints.
Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest
quality service and creating a positive customer experience. Experienced in advanced Spanish language.
Overview
15
15
years of professional experience
Work History
Esthetician
The Babe Cave
09.2020 - Current
- Perform waxing services ensuring client satisfaction and hygiene standards
- Increased client retention through personalized care and attention
- Utilize precision and attention to detail for flawless results
- Address client concerns promptly, enhancing service experience
- Deliver precise waxing services, ensuring optimal hygiene standards and client comfort
- Implement personalized aftercare routines, boosting client retention rates
- Streamline waxing processes, reducing service time while maintaining quality
- Consistently exceed client expectations, driving positive reviews and referrals
- Foster a supportive team environment, sharing best practices and innovative techniques
- Contribute to staff training initiatives, elevating overall service quality
- Educated clients on proper skincare routines and homecare products, promoting long-term skin health and maintenance
- Sterilized equipment and clean work areas
- Removed body and facial hair by applying wax
Assistant Manager/Sales
CosmoProf Cosmetics & Beauty Supply
01.2010 - 01.2020
- Provides direct support to the distribution center manager regarding all aspects of operation; Responsible for opening and closing the center, as requested by the manager; Served as acting manager for 3 months; Conducts weekly audit of merchandise and submits product orders; Trusted to make daily bank deposits; Leads by example in motivating team members to meet daily and monthly sales quotas while also maintaining a high level of customer service and store appearance; Mentors new employees
- Answered customers' questions about products and prices
- Coached, mentored, and trained new sales staff on product knowledge, sales techniques, and customer service skills
- Managed daily operations within the sales department including scheduling shifts, assigning tasks, and setting deadlines
- Managed sales team to consistently achieve growth and hit sales targets
Education
Licensed Esthetician -
Salon Success Acadamy
Redlands, CA11-2019
Skills
- Customer service
- Multitasking and organization
- Sanitization
- Outstanding client care
- Waxing
- Customer consultation
Timeline
Esthetician
The Babe Cave
09.2020 - Current
Assistant Manager/Sales
CosmoProf Cosmetics & Beauty Supply
01.2010 - 01.2020
Licensed Esthetician -
Salon Success Acadamy
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