Alexandria Burrell
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist Sr.
UC Health Memorial Hospital Central
01.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
Department Supervisor (40hrs Per Week)
Home Depot
01.2022 - 05.2023
- Developed, facilitated, and communicated new training programs across operational teams and employees to augment workforce capacity during limited staffing and resources period.
- Cross-trained team members representing other business units to increase workflow exchange and sharing opportunities; improved team effectiveness by training numerous employees.
- Authored status reports for leadership consumption and advised on group capabilities through facilitated weekly training meetings and briefings.
- Minimized loss by 25% and increased sales by 30% through proper training and execution of multiple teams.
Deputy Sheriff (40hrs Per Week)
Denver Sheriff Department
02.2018 - 08.2021
- Took action, as deemed appropriate and within the guidelines of the law a department policy, in response to any public offense committed to which there is an immediate danger to person or property or of the escape of the perpetrator of such offense whether on or off duty.
- Controlled, monitored, and supervised inmate conduct and safety in court facilities, housing units, during meals, bathing, recreational activities or work assignments.
- Responded to inmate disturbances or emergencies and taking action to control the situation in accordance with legal guidelines, training, and established department policies and procedures.
- Observed jail and inmate activity to maintain order and safety of over 65 inmates and guards at any given time.
Operations Specialist (40hrs Per Week)
United States Army
01.2013 - 04.2018
- Gathered operational information and associated data to assess solutions and applied reasoning to defined step-by-step processes and improve team production by 36%.
- Reviewed, assessed, formulated, and executed operational gaps closure documentation and communications; upon program transformation plans, effectively increased battalion readiness from
- Promoted to train and direct a team of 20 soldiers, overseeing all day-to-day operational activities supporting principal organizational and employee engagement objectives
- Supervised convoy of military-grade vehicle maintenance valued over $5M as part of forward-deployed support division.
Education
No Degree - Medical Assistant
Guild
08.2024
No Degree - Emergency Medical Technology
Pikes Peak State College
Colorado Springs05.2022
Skills
- Relationship Management
- Written & Oral Communication
- Program & Project Management
- Analysis & Discretion
- Problem-Solving
- Stakeholder Leadership
- Team Leadership
- Partnership Building
- Quality Management
- Decision Making
- Planning & Coordination
- Team Mentorship & Support
Military Honors & Commendations
- Service Medal, Army Commendation Medal (x2)
- Army Achievement Medal (x2)
- National Defense Service Medal, Global War on Terrorism Medal
- Army Service Medal
- Overseas Service Ribbon
Technology Skills
- Microsoft Office Suite (Word, Excel, Powerpoint, and Outlook)
- Windows Operating System and all associated software and applications
Timeline
Patient Access Specialist Sr.
UC Health Memorial Hospital Central
01.2024 - Current
Department Supervisor (40hrs Per Week)
Home Depot
01.2022 - 05.2023
Deputy Sheriff (40hrs Per Week)
Denver Sheriff Department
02.2018 - 08.2021
Operations Specialist (40hrs Per Week)
United States Army
01.2013 - 04.2018
No Degree - Medical Assistant
Guild
No Degree - Emergency Medical Technology
Pikes Peak State College
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