Alexandria Castro
Greenville,TX
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, demonstrating exceptional communication skills, and making critical decisions and ability to work under challenges, independently or with others creating effective presentations, and developing opportunities that further establish organizational goals.
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
7
7
years of professional experience
Work History
Caregiver
Colonial Oaks Assisted Living and Memory Care
Rockwall, TX
01.2023 - 11.2024
- Supported bathing, dressing and personal care needs.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Built strong and trusting rapport with clients and loved ones.
Receiving Associate
Burlington
Arlington, TX
07.2020 - 12.2021
- Process incoming and out going freight according to company standards
- Material handler, Direct Associate, and Line Handler
- Ensure truck is unloaded
- Scan ticket, sort and stock merchandise in a timely manner
- Replenish, restock, resize, and sensor the merchandise on the floor.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
Specialty Service Desk/Customer Service
The Home Depot
Dallas, TX
01.2019 - 06.2020
- Handled incoming calls from customers and vendors
- Primary customer service contact, addressing household concerns, questions, and ensuring long-term and accurate usage of equipment
- Build solid, productive cooperator relationships through positive communication
- Provided managerial, administrative and customer service assistance
- Actively participated in business management functions including inventory management, vendor relations, and monetary business transactions.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Resolved customer complaints promptly and professionally.
Leasing Agent
Tres Palms Apartments
Fort Worth, TX
07.2017 - 12.2018
- Greet and welcome all guest and build relationships
- Discover needs and eligibility
- Enthusiastically meet and exceed expectations
- Post payments and work orders
- Organize an orderly fashion of tenants files, including applicants
- Arrange appointments for contractors and former tenants
- Handle difficult questions well maintaining a professional demeanor.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Greeted prospective tenants, answered questions, and provided tours of the property.
Education
High School Diploma -
OHS
01.2013
Skills
- Seven years of customer service
- Productive management skills
- Ability to learn fast and develop skills with minimum training
- Employee Relations/ Eager to learn/ Quick witted
- Maintain high standards pressing deadlines
- Outstanding customer service
- Organizational skills
- Excellent telephone, written, and verbal communication
- Able to work in a stressful environment
- Honest, Reliable and Integrity Driven
- Make sound decisions
- Able to manage multiple projects
- Software knowledge such as Windows, Word, Excel, Outlook etc
Timeline
Caregiver
Colonial Oaks Assisted Living and Memory Care
01.2023 - 11.2024
Receiving Associate
Burlington
07.2020 - 12.2021
Specialty Service Desk/Customer Service
The Home Depot
01.2019 - 06.2020
Leasing Agent
Tres Palms Apartments
07.2017 - 12.2018
High School Diploma -
OHS