Alexandria Cicerone
East Providence
Summary
Dynamic leader with a proven track record at JP Morgan Chase, adept in strategic planning and leadership development. Excelled in fostering community engagement and driving significant business growth. Skilled in relationship building and operations management, consistently achieving high results through innovation and effective team collaboration.
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
14
14
years of professional experience
Work History
Executive Director- Market Director Banking
JP Morgan Chase
04.2019 - Current
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Coached branch managers to enhance customer engagement and team performance.
- Recruited, developed, and retained customer-focused talent.
- Fostered collaboration across teams and resolved escalated client issues.
- Cultivated a growth-focused, supportive workplace culture.
- Drove business growth and ensured compliance.
- Developed and executed strategies to achieve financial growth in deposits, investments, customer acquisition, and retention.
- Collaborated with cross-functional partners to drive business integration.
- Leveraged technology to address current and future customer needs.
- Guided branch managers in implementing growth strategies and optimizing performance.
- Managed market operations to deliver exceptional customer experiences.
- Conducted detailed business reviews to analyze performance and identify improvement opportunities.
- Strategically allocated resources to optimize market outcomes
Regional Support Lead
JP Morgan Chase
04.2019 - Current
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Support Regional Director in working with Market Directors to develop regional plans ro execute strategies that drive deposit & investment growth
- Coordinate with Business Manager to understand scorecard results & opportunities, drive business review agenda & materials as well as supplemental meetings
- Develop & execute Market Growth plans in partnership with Directors
- Drive integration with key partners at the national level
- Partner with Region Planning lead on staffing
- Provide oversight 7 review of business practices in the field
- Conduct regular field visits
- Develop & implement plans to improve banker sales behaviors & skills i.e workshops/trainings
- Drive integration & strengthen relationships with key partners at the region, division, & national level to coordinate priorities and identify opportunities that reinforce a culture of One Chase
- Plan & coordinate region & division initiatives ( senior leader conferences, employee appreciation week, Amazing Chase)
- Understand role in mitigating AML Risk & applying relevant KYC policies & procedures
- Understanding of region risk & controls trends & opportunities
Store Manager
TD Bank
10.2010 - 04.2019
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
- Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
- Accountable for achieving both Store and individual performance metrics
- Ability to manage multiple store locations and/or a diverse and complex customer base, if required
- Acts as peer mentor to developing store managers
- Requires deep expert knowledge of the business, banking and bank operations
- Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
- Provides coaching, mentorship and guidance to others within area of expertise
- Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
- Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
- Originates loan applications, handles Conditions of Lending and conducts loan closings
- Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Education
Associate of Science - Business Management
CCRI
Lincoln, RIBachelor of Science - Business Management
University of Arizona
Phoenix, AZ07-2027
Skills
- Strategic planning
- Project management
- Community engagement
- Operations management
- Relationship building
- Public speaking
- Innovation and creativity
- Leadership development
- Sales management
- Performance feedback
Timeline
Executive Director- Market Director Banking
JP Morgan Chase
04.2019 - Current
Regional Support Lead
JP Morgan Chase
04.2019 - Current
Store Manager
TD Bank
10.2010 - 04.2019
Associate of Science - Business Management
CCRI
Bachelor of Science - Business Management
University of Arizona