Open To Work
ALEXANDRIA CLARKE
Lauderhill,FL
Work Preference
Summary
Dedicated administrative and customer service professional adept at enhancing operational efficiency and customer satisfaction. Proven track record in processing documentation accurately and managing high-volume inquiries while adhering to compliance standards. Strong problem-solving and communication abilities foster positive client interactions and effective issue resolution.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Fort Lauderdale, Florida
01.2026 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services to enhance understanding.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
OPS Customer Service Representative
CareerSource South Florida
Miami Gardens, USA
03.2024 - Current
- Assist high volumes of customers daily by providing accurate information regarding services, programs, and eligibility requirements
- Review customer documentation for completeness and accuracy prior to processing
- Maintain confidential client information in compliance with organizational policies and procedures
- Enter, update, and verify customer information within internal database systems
- Respond to inquiries professionally while resolving customer concerns and escalating complex matters when necessary
- Maintain detailed records and activity logs to support accurate documentation and reporting
- Demonstrate strong time management skills while prioritizing multiple assignments in fast-paced environments
Payroll Specialist
Concentrix
Jacksonville, USA
03.2022 - 03.2024
- Processed and reviewed payroll documentation for over 1,000 employees while ensuring accuracy and compliance with company policies and federal regulations
- Researched payroll discrepancies and resolved issues involving taxes, garnishments, child support orders, retirement deductions, and employee withholdings
- Reviewed and processed legal and financial documentation including garnishments, bankruptcies, and support orders
- Maintained confidential employee records and payroll files with a high degree of accuracy and discretion
- Performed detailed data entry, record verification, and document processing within payroll systems
- Generated reports and maintained organized filing systems for efficient retrieval and auditing purposes
Front Desk Receptionist
Eden Roc Miami Beach
Miami Beach, USA
01.2021 - 10.2021
- Maintained accurate guest records, processed payments, and verified identification and payment documentation
- Managed high-volume phone communications and directed inquiries appropriately
- Maintained organized filing systems and updated records for efficient retrieval
- Provided professional customer service while handling confidential guest information
- Responded to inquiries and resolved concerns in a professional and timely manner
Customer Service Representative
Teleperformance
North Lauderdale, USA
07.2013 - 09.2019
- Assisted customers with account inquiries, payment arrangements, service changes, and warranty claims
- Documented customer interactions accurately within company systems
- Maintained compliance with company procedures and confidentiality standards
- Trained new employees on customer service procedures and issue resolution processes
- Managed multiple tasks simultaneously while maintaining accuracy and professionalism
- Resolved customer concerns through active listening, problem-solving, and conflict resolution
Office Manager
Daniel Thomas Cleaning Service
Miami, USA
07.2010 - 09.2014
- Coordinated administrative operations including records management, scheduling, and office support services
- Managed compliance with organizational policies and operational procedures
- Oversaw inventory management and reporting to support smooth office operations
- Assisted with financial recordkeeping and documentation to ensure compliance and accuracy
- Maintained organized filing systems and documentation to ensure efficient access and retrieval
Education
Bachelor of Science - Nursing
Chamberlain University
Miramar, FL09-2027
High School Diploma -
Miami Norland Senior High School
Miami Gardens, FL06-2008
Skills
- Customer Interaction Management
- Customer Relationship Management
- CRM expertise
- Banking & Financial Account Inquiries
- Billing resolution
- Ticket management
- Account Maintenance & Updates
- Issue resolution
- Basic Technical Assistance
- Analytical problem solving
- Strong Written and Verbal Communication
- Customer De-escalation Techniques
Timeline
Customer Service Representative
Teleperformance USA
01.2026 - Current
OPS Customer Service Representative
CareerSource South Florida
03.2024 - Current
Payroll Specialist
Concentrix
03.2022 - 03.2024
Front Desk Receptionist
Eden Roc Miami Beach
01.2021 - 10.2021
Customer Service Representative
Teleperformance
07.2013 - 09.2019
Office Manager
Daniel Thomas Cleaning Service
07.2010 - 09.2014
Bachelor of Science - Nursing
Chamberlain University
High School Diploma -
Miami Norland Senior High School