VICTORIA WIKE
Westminster,MD
Summary
Organized administrative professional with a background in criminal case support, records management, and customer service. Handles sensitive information, prepares legal and hearing documents, coordinates scheduling, and maintains accurate records across multiple systems while supporting efficient daily operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Atlantic Blue Water Services
Westminster, MD
09.2026 - Current
- Responds to customer inquiries via phone and email, ensuring professional and timely assistance to enhance customer satisfaction.
- Processes customer payments and resolves account-related questions, contributing to accurate financial management.
- Schedules services and coordinates customer requests to streamline daily operations and improve service delivery.
- Enter customer information and maintain accurate account records.
- Direct customer complaints and complex concerns to the appropriate personnel for resolution.
Administrative Assistant / Paralegal /Receptionist
Carroll County State's Attorney's Office
Westminster, Maryland
07.2019 - 09.2026
- Assists in preparation of felony, criminal, traffic, grand jury, and indicted cases to ensure timely legal proceedings.
- Retrieves criminal history information and supports case-related research.
- Prepares and process hearing notices, appeals, and other case documentation.
- Maintains physical and electronic records containing sensitive and confidential information.
- Maintains records and updated information across multiple computer systems.
- Supports daily office operations through correspondence processing, document preparation, and administrative coordination.
- Organize workflows, monitors documentation, and prioritize competing deadlines to enhance office efficiency.
- Processes and track officer leave requests to maintain accurate staffing records and facilitate coverage.
- Respond to phone inquiries and assist visitors professionally and courteously.
- Follow established policies and procedures while supporting accurate and timely administrative work.
- Organize case files, records, and confidential materials in office systems.
- Answer phones and direct public inquiries for State's Attorney's Office.
Business Career Development (BDC)
Koons Toyota of Westminster
Westminster, Maryland
04.2019 - 07.2019
Server
Dutch Country Restaurant
10.2018 - 04.2019
Server
Texas Roadhouse
08.2018 - 10.2018
Receptionist / Housekeeper
Long View Nursing Home
05.2018 - 07.2018
Server
Iliano's J&P
10.2017 - 04.2018
Education
High School Diploma -
Manchester Valley High School
06-2017
Skills
- Information confidentiality
- Records management
- Customer service
- Microsoft Office
- Criminal Case Administration
- Document processing
- Scheduling coordination
- Professional Written and Verbal Communication
- Organization and Time Management
- Multitasking and Deadline Management
- Policy and Procedure Compliance
- Team collaboration
- Customer Interaction Management
- Customer Inquiry Resolution
Certification
- Leader Certificate Program — Management & Leadership Classes
Carroll Community College | December 2024 - Paralegal Certification
Carroll Community College | June 2020
Timeline
Customer Service Representative
Atlantic Blue Water Services
09.2026 - Current
Administrative Assistant / Paralegal /Receptionist
Carroll County State's Attorney's Office
07.2019 - 09.2026
Business Career Development (BDC)
Koons Toyota of Westminster
04.2019 - 07.2019
Server
Dutch Country Restaurant
10.2018 - 04.2019
Server
Texas Roadhouse
08.2018 - 10.2018
Receptionist / Housekeeper
Long View Nursing Home
05.2018 - 07.2018
Server
Iliano's J&P
10.2017 - 04.2018
High School Diploma -
Manchester Valley High School