Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Meghan Taylor

Cleveland,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sagility Healthcare
09.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
  • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Home Health Aide

Premier Home Health Care Services, Inc.
Waco, TX
06.2023 - 09.2024
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
  • Assists patients by providing personal services, such as bathing, dressing, and grooming.
  • Helps patients care for themselves by teaching the use of a cane or walker, special utensils to eat, and special techniques and equipment for personal hygiene.

Receptionist

BioLife Plasma Services
Waco, TX
07.2022 - 01.2024
  • Committed to meeting customer service expectations, greeting donors as they enter and exit the building.
  • Answered phones within a reasonable timeframe.
  • Scheduled appointments and maintained accurate records for patient visits.
  • Managed front desk operations and greeted visitors with professionalism.
  • Processed patient information using electronic health record systems efficiently.
  • Assisted in training new reception staff on procedures and software usage.
  • Handled confidential information following HIPAA regulations diligently.

Plasma Center Technician

BioLife Plasma Services
Waco, TX
07.2022 - 01.2024
  • Responsible for all Medical History job skills in order to screen new and repeat donors for eligibility to donate.
  • Performed entry-level Phlebotomy floor skills as assigned and trained to complete.
  • Complied with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
  • Maintained orderly filing system, purging records as needed.
  • Took and recorded donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.

Night Auditor

Hilton Garden Inn Hotel
Waco, TX
05.2020 - 06.2023
  • I audited the daily guest ledger of the hotel to verify and balance entries.
  • Prepared summary of cash, checks, and credit card activities to reflect the hotel's financial performance.
  • Directly closing August, accounts, and proceeding with all payment transactions according to policy.
  • Organized and detail-oriented, with strong multitasking skills.
  • Kept records of room availability, gas accounts, and manually using a computer.
  • Verified and swiped credit cards for authorization using acceptable methods.

Education

High school or equivalent -

Connally High School
Waco, TX
05.2015

Skills

  • Customer service
  • Product knowledge
  • Information confidentiality
  • Professional communication
  • Inbound and outbound calling
  • Support case resolution
  • Call management
  • Call escalation
  • Customer satisfaction measurement

Certification

  • CPR Certification
  • First Aid Certification
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Representative

Sagility Healthcare
09.2024 - Current

Home Health Aide

Premier Home Health Care Services, Inc.
06.2023 - 09.2024

Receptionist

BioLife Plasma Services
07.2022 - 01.2024

Plasma Center Technician

BioLife Plasma Services
07.2022 - 01.2024

Night Auditor

Hilton Garden Inn Hotel
05.2020 - 06.2023

High school or equivalent -

Connally High School

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