Alexandria Contreras
San Luis AZ
Summary
Hardworking employee with customer service, and multitasking abilities. Devoted to giving every customer a positive experience
Overview
1
1
year of professional experience
Work History
Receptionist
Horne Nissan Yuma
Yuma AZ
12.2023 - Current
- After four months of being a BDC Consultant I took the postilion of being the dealerships receptionist
- I answered all incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
BDC Consultant
Horne Nissan Yuma
Yuma AZ
07.2023 - 11.2023
- As a BDC Consultant one of the essential duties was to make outbound calls, to contact customers using scripts to schedule appointments for service.
- Confirm scheduled appointments and reschedule no-show appointments.
- Log all customer comments and notes into Vin Solutions
- Schedule future follow ups for customers next service, declined services, recalls and service specials
- Update customer changes in database
- Follow up on internet customer emails and text messages
Cashier
Big 5 Sporting Goods
Yuma AZ
11.2022 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered incoming calls and customers questions about stores merchandise
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Education
High School Diploma -
Harvest Preparatory Academy
Yuma AZ06-2021
Associate in General Studies -
Arizona Western College
Yuma AZSkills
- Bilingual (Spanish)
- Fast Learner
- Punctual
- Organization and Multitasking Skills
- Attention to Detail
Timeline
Receptionist
Horne Nissan Yuma
12.2023 - Current
BDC Consultant
Horne Nissan Yuma
07.2023 - 11.2023
Cashier
Big 5 Sporting Goods
11.2022 - 07.2023
High School Diploma -
Harvest Preparatory Academy
Associate in General Studies -
Arizona Western College