Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Contreras

San Luis AZ

Summary

Hardworking employee with customer service, and multitasking abilities. Devoted to giving every customer a positive experience

Overview

1
1
year of professional experience

Work History

Receptionist

Horne Nissan Yuma
Yuma AZ
12.2023 - Current
  • After four months of being a BDC Consultant I took the postilion of being the dealerships receptionist
  • I answered all incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

BDC Consultant

Horne Nissan Yuma
Yuma AZ
07.2023 - 11.2023
  • As a BDC Consultant one of the essential duties was to make outbound calls, to contact customers using scripts to schedule appointments for service.
  • Confirm scheduled appointments and reschedule no-show appointments.
  • Log all customer comments and notes into Vin Solutions
  • Schedule future follow ups for customers next service, declined services, recalls and service specials
  • Update customer changes in database
  • Follow up on internet customer emails and text messages

Cashier

Big 5 Sporting Goods
Yuma AZ
11.2022 - 07.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered incoming calls and customers questions about stores merchandise
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Harvest Preparatory Academy
Yuma AZ
06-2021

Associate in General Studies -

Arizona Western College
Yuma AZ

Skills

  • Bilingual (Spanish)
  • Fast Learner
  • Punctual
  • Organization and Multitasking Skills
  • Attention to Detail

Timeline

Receptionist

Horne Nissan Yuma
12.2023 - Current

BDC Consultant

Horne Nissan Yuma
07.2023 - 11.2023

Cashier

Big 5 Sporting Goods
11.2022 - 07.2023

High School Diploma -

Harvest Preparatory Academy

Associate in General Studies -

Arizona Western College

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Alexandria Contreras