Cassandra Burke
Yuma,AZ
Summary
Committed individual who brings an energetic and motivated environment into any work place and can contribute to positive team productivity.
Overview
3
3
years of professional experience
Work History
Internet Car Sales Associate
Horne Nissan
Yuma, AZ
09.2022 - 01.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Kelly Blue Book Specialist
Horne Nissan
Yuma, AZ
04.2022 - 01.2023
- Contacted customers to perform needs analysis including make, model, features and desires of new vehicle.
- Assisted with vehicle trade in vales as well as all options that will accommodate buyers.
- Provided sales skill, great communication skills, customer service and managed fast paced work environment.
- Organized and created follow up skills to stay in touch with clients prior and after sale.
Correctional Officer
State Of Arizona
Buckeye, AZ
08.2023 - Current
- Conducted security checks in detention and dorm setting to ensure inmates safety and welfare.
- Responded to emergency situations and de-escalated hostile confrontations.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Built professional relationships with staff and residents to keep institution safe and secure, ensuring safety of all involved parties.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
Service Advisor
Big O Tires
Yuma, AZ
01.2023 - 08.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
- Provided costumers with accurate information and service details pertaining to there specific car needs.
Waitress
La Dona
Yuma, AZ
08.2021 - 05.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Bussed and reset tables to keep dining room and work areas clean.
Team Member
Chick-fil-A
Yuma, Az
01.2021 - 08.2021
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Improved order accuracy by attentively listening to customer requests and promptly addressing any concerns or modifications.
Education
High School Diploma -
Gila Ridge High School
Yuma, AZ05.2023
Skills
- Bilingual
- Crisis Intervention
- Firearm Certified
- CPR Certified
- Taser Certified
- Adaptability
- Multitasking
- Leadership
Timeline
Correctional Officer
State Of Arizona
08.2023 - Current
Service Advisor
Big O Tires
01.2023 - 08.2023
Internet Car Sales Associate
Horne Nissan
09.2022 - 01.2023
Kelly Blue Book Specialist
Horne Nissan
04.2022 - 01.2023
Waitress
La Dona
08.2021 - 05.2022
Team Member
Chick-fil-A
01.2021 - 08.2021
High School Diploma -
Gila Ridge High School