Alexandria Cooley
Winterville,NC
Summary
Dynamic retail manager with a proven track record in customer service and sales leadership. Known for driving sales growth and optimizing store operations. Committed to enhancing team performance through effective training and mentorship.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
LOFT
05.2005 - 05.2023
- Recruited, hired, and trained staff. Kept a talent pool for future hiring needs
- Set effective store schedules based on forecast and skill level
- Directed daily operations to enhance customer experience and drive store profitability.
- Established strong relationships with team and customers, fostering loyalty and repeat business.
- Evaluated employee performance regularly and provided constructive feedback . Yearly performance evaluations
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Performed in top 5 KPI's in district
- Achieved in store initiatives goals- St Jude, BCRF, Donors Choose
- New technology roll outs
- Inventory systems - Zebra
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Operational Excellence through continued education and compliance
- Completed point of sale opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Dependable and reliable
- Coaching and mentoring
- Sales growth
- Sales leadership
- Sales analysis
- Detail-oriented
- Hiring and training
- Recruitment and hiring
Timeline
Retail Store Manager
LOFT
05.2005 - 05.2023