Alexandria Copeland
McKinney,Texas
Summary
Professional leader with strong focus on team collaboration and achieving results. Skilled in organizing and managing programs, fostering positive environment, and adapting to changing needs. Known for reliability, effective communication, and problem-solving abilities, driving successful outcomes in diverse settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
City of McKinney- Apex Centre
McKinney, TX
12.2025 - Current
- Lead daily operations, ensuring efficient facility management and customer service excellence.
- Fostered collaboration among team members, promoting a positive work environment and staff engagement.
- Directly supervise division supervisors for aquatics, customer service, recreation, and fitness. Additionally, indirect supervision of other Apex Centre divisions including Building Operations, Marketing, and the administrative staff.
- Assist in preparation of a multi-million dollar budget with projected expenditures and revenues to insure 100% cost recovery for all facility operations.
- Lead weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Established team priorities, maintained schedules and monitored performance.
- Assist in the selection, hiring, education and leading of full and part-time staff. This includes providing leadership for the team on a daily basis.
- Create, coordinate, implement, market and sell programs and services. Insure proper systems are implemented to insure the facilities programs meet the needs of members and drive member
- Assist in organizing and overseeing assignments to drive operational excellence.
- Respond to customer and public inquiries, concerns, and compliments.
Fitness/Recreation Supervisor
Apex Centre
McKinney, TX
04.2023 - 12.2025
- Regularly conduct staff meetings and implement procedures for both the Fitness and Recreation divisions which include birthday parties, camps, the gymnasium, the fitness floor, fitness and recreation programming, group exercise, and personal training.
- Hire, train, schedule, and coach over 80 part-time and seasonal staff including 1 Full-Time Assistant and 7 various positions including Group Exercise Coordinator, Athletic Assistants, Fitness Specialists, Party Hosts, Camp Counselors, Lead Day Camp Counselors, Lead Party Hosts, Personal Trainers.
- Oversee and evaluate Group Exercise classes and activities including 40 contract instructors.
- Direct oversight of validating bi-weekly payroll data for over 80 staff including calculating and adding commission rates.
- Direct management of contracts pertaining to Group Exercise Instructors, vendors, and Personal Trainers.
- Evaluate all employees and instructors yearly through NeoGov to provide guidance, goal setting, and coaching throughout employment not including the direct day-to-day feedback given to ensure success.
- Direct oversight and development of the 1.3-million-dollar combined budget of the Fitness and Recreation departments including a yearly strategic plan to predict the future fiscal success of the division.
- Directly develop and oversee over 20 recreation, fitness, and athletic-related programs and leagues including the creation of schedules, contacting contracted instructors, and developing the registration activities for enrollment and advertisement.
- Directly plan, manage, and organize birthday parties, room rentals, and gym rental bookings to generate $3,000 in revenue per month.
- Direct oversight of an over $250,000 revenue-generating summer camp which includes management of staff, waitlists, all camp activities, camp supplies, budget, on-site Wednesday activities, and biweekly off-site field trips.
- Planning and implementation of a $250,000 plus Fitness Floor remodel which included redesigning and purchase of new equipment and flooring.
- Proficient skills in web capabilities including Microsoft Outlook, Excel, Word, PowerPoint, ActiveNet, Executime, and NeoGov
- Serves as Supervisor on Duty on a rotating basis.
Assistant Fitness/Recreation Supervisor
Apex Centre
McKinney, TX
04.2021 - 04.2023
- Developed working relationships, staff meetings, and implemented procedures for both the Fitness and Recreation divisions while acting as sole supervisor for 3 months in the absence of direct supervisor and then again, a year later acting as the Interim Recreation and Fitness Supervisor.
- Hire, train, schedule, evaluate and coach over 60 part-time and seasonal staff in 7 various positions including Athletic Assistants, Fitness Specialists, Party Hosts, Camp Counselors, Lead Day Camp Counselors, and Personal Trainers.
- Validate bi-weekly payroll data for over 60 staff including calculating and adding commission rates.
- Oversight of the Recreation and Fitness Budget and payroll including updating the divisional checkbook to help manage the revenue and expenses of the divisions as well as creating budget plans to predict the future fiscal success of the division.
- Develop and oversee over 20 recreation, fitness, and athletic-related programs and leagues including the creation of schedules, contacting contracted instructors, and developing the registration activities for enrollment and advertisement.
- Direct oversight of an over $200,000 revenue-generating summer camp which includes management of 30 camp counselors, 2 camp leads, 100 participants, registrations, waitlists, all camp activities, camp supplies, budget, and on-site Wednesday activities in place of off-site field trips.
Lead Day Camp Counselor
Apex Centre
McKinney, TX
01.2020 - 04.2021
- Plan, implement, and manage the Summer Camp Program for different camps throughout the year, creating the first-ever Virtual Summer Camp within a week during COVID growing the participation enrollment by almost 50% by the end of the summer.
- Utilizing Microsoft Excel and Word abilities to plan over multiple different camps (Virtual, Social Distanced, and Regular), Parent's Night Out, Spring Break, Winter Break, Thanksgiving Break, MLK Day, Presidents' Day and 10 full weeks of summer camp.
- Collaborate and negotiate with local bus systems, field trips and activities to ensure maximum fulfillment of all campers ranging in the ages of 5-12 while staying within budget.
- Assist the Finance Department in cancellations, freezes, and failed payments of memberships, replying to daily emails in a timely and professional manner while updating spreadsheets to reflect the current status of the memberships.
Day Camp Counselor
Apex Centre
McKinney, TX
04.2019 - 01.2020
- Utilized multitasking, and problem-solving, skills to effectively monitor and interact with over 100 kids, ages 5-12 while implementing the daily activities.
- Assisted in the inventory of emails, supplies and other camp materials at the end of summer utilizing Excel to effectively calculate and report all camp essentials.
Education
MBA - Strategic Management
The University of North Texas
Denton, TX08-2025
BBA - Marketing and Finance
University of North Texas
Dalton, TX05-2022
Skills
- Critical Thinking
- Communication
- Time Management
- Customer Service
- Decision-Making
- Team leadership
- Program Planning
- Customer Service Skills
Certification
- Microsoft Excel (Microsoft 365 Apps and Office 2019)
- Adult and Pediatric First Aid/CPR/AED
Affiliations
- Texas Recreation and Parks Society (TRAPS) Member: Present
- National Recreation and Park Association (NRPA) Member: Present
- TRAPS Future and Young Professionals- North Region Representative: February 2023-February 2024
- TRAPS Future and Young Professionals- Marketing Chair: February 2022- February 2023
- TRAPS Future and Young Professionals- Student Representative: February 2021- February 2022
- TRAPS 2021 Horizon Award Recipient
- University Programming Council- Board Member: Fall 2019- Fall 2021
Timeline
Assistant Manager
City of McKinney- Apex Centre
12.2025 - Current
Fitness/Recreation Supervisor
Apex Centre
04.2023 - 12.2025
Assistant Fitness/Recreation Supervisor
Apex Centre
04.2021 - 04.2023
Lead Day Camp Counselor
Apex Centre
01.2020 - 04.2021
Day Camp Counselor
Apex Centre
04.2019 - 01.2020
MBA - Strategic Management
The University of North Texas
BBA - Marketing and Finance
University of North Texas