Alexandria Covington
Carrollton,TX
Summary
Dynamic customer service representative with extensive industry experience and a proven track record of enhancing client relationships. Recognized for an upbeat attitude and ability to foster rapport, contributing to high levels of customer satisfaction. Committed to driving company success through effective communication and partnership development. Core competencies include relationship building, team collaboration, and business growth strategies.
Overview
4
4
years of professional experience
Work History
Line Worker
Chipotle Grill
Carrollton, TX
11.2024 - 01.2025
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Organized food delivery orders accurately in order to minimize wait times for customers.
- Assisted wait staff with food delivery when needed.
Hostess
Cooper's Alehouse
Greensboro, NC
10.2023 - 08.2024
- Assisted servers in bussing tables when needed during busy periods.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Monitored customer satisfaction levels throughout their meal experience.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Server/Lead Bartender
Wicked Burgers, Tacos and Brews
Greensboro, NC
08.2022 - 08.2024
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Set up tables in between patrons to reduce wait times.
- Reinvented classic cocktails to complement new menu options.
- Assisted management in developing promotional activities such as contests or giveaways.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Front of House Trainer/Drive-Thru Operator/Cashier
City Barbeque
Greensboro, NC
03.2021 - 08.2022
- Tracked attendance records for all Front of House employees while they were in training.
- Trained front of house staff in customer service excellence and operational procedures.
- Ensured compliance with all health and safety regulations in front of house areas.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Education
Associate of Arts - Game Art And Animation
Collin County Community College
Plano, TX06-2026
High School Diploma -
Walter Hines Page High School
Greensboro, NC06-2020
Skills
- Exceptional customer service
- Cash handling
- Cash register operation
- Excellent memory
- Multitasking and organization
- Leadership training
- Supply control
About Me
Hi! My name is Alexandria, but I also go by Alex! I'm a hardworking art student looking to work for you! I have so much experience in customer service, and I enjoy putting a smile on people's faces, and I'd like to say I'm fairly good at it too! I'm always making sure my customers are happy, going above and beyond to make sure their experience with me is always 10/10. I have yet to receive any complaints!
Timeline
Line Worker
Chipotle Grill
11.2024 - 01.2025
Hostess
Cooper's Alehouse
10.2023 - 08.2024
Server/Lead Bartender
Wicked Burgers, Tacos and Brews
08.2022 - 08.2024
Front of House Trainer/Drive-Thru Operator/Cashier
City Barbeque
03.2021 - 08.2022
Associate of Arts - Game Art And Animation
Collin County Community College
High School Diploma -
Walter Hines Page High School