ALEXANDRIA DALLAS
Leesburg,Florida
Summary
Dedicated healthcare professional skilled in patient advocacy and care coordination. Completing nursing prerequisites while leveraging diverse experience in patient support and collaboration with healthcare teams. Passionate about delivering compassionate care and improving patient experiences through effective communication and education.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Evolent Health
Leesburg, Florida
07.2026 - Current
- Educated patients on treatment plans and medication instructions, improving their understanding and adherence.
- Collected and processed lab specimens to ensure accurate diagnostic testing.
- Collected and processed lab specimens for diagnostic testing accurately.
- Prepared examination rooms while ensuring proper sterilization of instruments.
- Maintained inventory of medical supplies to support healthcare team's operational efficiency.
Caregiver
Hearthstone at Leesburg Assisted Living Facility
12.2024 - 05.2026
- Fostered companionship and tailored care to support residents' emotional and physical needs.
- Delivered compassionate assistance with activities of daily living to enhance resident well-being.
- Partnered with healthcare staff to maintain high standards of resident care.
Care Coordinator
UF Health Leesburg Hospital
05.2025 - 03.2026
- Coordinated patient care plans, ensuring seamless continuity between providers and patients.
- Collaborated with interdisciplinary teams to improve patient outcomes.
- Assisted with discharge planning and arranged follow-up appointments and access to community resources.
- Maintained accurate patient documentation in electronic medical records.
Cashier/Server
Jamaican Jerk Hut & Island Scoops
12.2022 - 10.2024
- Provided exceptional customer service and accurately processed payments to enhance customer satisfaction.
- Handled customer transactions efficiently at the point of sale. efficiently at Jamaican Jerk Hut & Island Scoops.
- Assisted customers with menu selections and special requests.
- Ensured food quality standards and facilitated efficient operations to promote a positive dining experience.
- Oversaw cash drawer operations to maintain accurate financial records. and balanced registers daily.
Dispatcher
Orlando Fire Department
01.2023 - 05.2023
- Coordinated emergency response for fire, medical, and rescue incidents.
- Coordinated resources and facilitated communication during emergencies to support timely action and resolution.
- Executed emergency call management, collecting critical information for first responders to enhance response effectiveness.
- Managed radio communications between units and command staff.
- Monitored dispatch software to track units in real time.
Patient Service Specialist
Nemours Pediatric Primary Care
02.2022 - 09.2022
- Facilitated patient check-in processes and verified insurance information.
- Verified insurance information and processed payments to ensure accurate patient records.
- Coordinated appointment scheduling and managed physician calendars efficiently.
- Provided compassionate assistance to patients and families, enhancing their experience in healthcare.
- Assisted families with registration forms and health information documentation.
Education
Certification - Practical Nursing Program
Lake Technical College
Eustis, FL11-2025
Certification - Police Academy
Seminole State College
Sanford, FL04-2019
Associate of Science -
Lake-Sumter State College
Leesburg, FL09-2026
Skills
- Patient Care
- Care Coordination
- Electronic Medical Records (EMR)
- Patient Education
- Patient Communication
- Emergency Response Coordination
- Team Collaboration
- Time Management
- De-escalation Techniques
- Patient Advocacy
Timeline
Medical Assistant
Evolent Health
07.2026 - Current
Care Coordinator
UF Health Leesburg Hospital
05.2025 - 03.2026
Caregiver
Hearthstone at Leesburg Assisted Living Facility
12.2024 - 05.2026
Dispatcher
Orlando Fire Department
01.2023 - 05.2023
Cashier/Server
Jamaican Jerk Hut & Island Scoops
12.2022 - 10.2024
Patient Service Specialist
Nemours Pediatric Primary Care
02.2022 - 09.2022
Certification - Practical Nursing Program
Lake Technical College
Certification - Police Academy
Seminole State College
Associate of Science -
Lake-Sumter State College