Alexandria Dennis
Birmingham,AL
Summary
Motivated chemical engineering undergraduate looking for the opportunity to use my skills and education to gain experience in my field of study. Driven to provide productivity and efficiency goals through proactive and hands-on team building.
Overview
7
7
years of professional experience
Work History
Team Leader and Server
Walk On's Sports Bistreaux
11.2020 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Managed opening and closing duties with team members
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols
Customer Service Cashier
Chick-fil-A
02.2019 - 09.2020
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Team Leader
American Multi-Cinema
02.2018 - 09.2018
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Ran daily reports to assess performance and make proactive adjustments.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Server
Johnny Ray's BBQ
02.2017 - 09.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Education
Bachelor of Science -
The University of Alabama
Tuscaloosa, AL05.2025
Skills
- Complaint resolution
- Analytical Thinking
- Attention to Detail
- Time Management
Timeline
Team Leader and Server
Walk On's Sports Bistreaux
11.2020 - Current
Customer Service Cashier
Chick-fil-A
02.2019 - 09.2020
Team Leader
American Multi-Cinema
02.2018 - 09.2018
Server
Johnny Ray's BBQ
02.2017 - 09.2017
Bachelor of Science -
The University of Alabama